Holiday Inn Express Waikiki by IHG♡

Location is excellent and convenient!

10.0

We had a wonderful stay at Holiday Inn Express Waikiki. The location is excellent—everything is within walking distance, making it very convenient to explore Waikiki. There’s a food truck park location 2 lights away from the hotel. The International Market Place is only a 8-10 min walk. The hotel was clean, comfortable, and we especially enjoyed the complimentary pineapple juice, which was a nice touch. A special thank you to Ms. Gladys at check in and out for being so warm, approachable, and welcoming. She made our departure smooth and left us with a great final impression. We'd also like to recognize the Head Housekeeping Supervisor, Gilbert Guzon, for doing an outstanding job. You can tell he takes pride in keeping the hotel clean and well-maintained. That said, there are a couple of areas that really need improvement. The elevators were by far the biggest frustration. During busy hours, we regularly waited 10–15 minutes just to get an elevator, which became inconvenient, especially after a long day. I also felt bad for the hotel employees, who have to share the same elevators with guests. For a 44-floor hotel, having separate service elevators or a better elevator system would make a huge difference for both guests and staff. The parking garage was another challenge. The spaces are extremely tight and difficult to navigate, especially for larger vehicles. Considering the size of the hotel, I wish the parking facilities had been designed to be more accessible and convenient for both guests and employees. Despite those issues, the friendly staff, cleanliness, and unbeatable location made our stay enjoyable.

Guest review

5.0

staff was nice

− my shower couldn’t turn hot

Good for a holiday on a budget

7.0

It was a good budget hotel - fairly central about 10-15min walk from most things. Pool area was good

− Rooms are small and there was a bit of a bathroom smell in the lobby

Wish we could have stayed longer

9.0

The location was perfect for us. The staff were all amazing and breakfast was far better than we anticipated

− It was all good

Great location & wonderful staff

8.0

We stayed at this hotel for one week and overall had a good experience. When we first arrived, there was a strong musty odor in the room that seemed to be coming from the window air conditioning unit. I called the front desk, and they were very responsive, sending maintenance up right away to replace the AC unit. The smell improved some, but I still noticed an odor coming from the bathroom ceiling vent/fan that appeared to have a musty/mold smell. I contacted the front desk again, and maintenance promptly replaced the bathroom ceiling vent/fan as well. After both the AC unit and bathroom vent were replaced, the odor improved significantly. The room was smaller than most hotel rooms I’ve stayed in, but since we were only there to sleep, it wasn’t an issue. The beds were comfortable, the staff was friendly and helpful, and the buffet-style breakfast was excellent. The hotel is within walking distance of the beach and is surrounded by plenty of restaurants, shops, and food trucks, making the location very convenient. The elevator could be a little slow at times, but we either took the stairs for some extra exercise or waited a few minutes. Overall, we had a pleasant stay and would definitely stay here again.

Met my expectations

8.0

Breakfasts.

− Air conditioner was very noisy and difficult to adjust.