Room, 2 Double Beds, Non Smoking
Sleeps 4 · 28 m² · 2× Double bed
- Desk
- Desk chair
- Laptop-friendly workspace
- Air conditioning
- Private bathroom
CHN Hotel Monterrey Norte, Trademark Collection by Wyndham
★★★★ Avenida Fidel Velasquez 3000 Colonia Central, Monterrey, MX
7.1 guest rating· 738 reviews
About this hotel
Convenient Location
Located on Fidel Velásquez Avenue near Monterrey's industrial zone, our hotel is perfect for business travelers.
Delicious Dining Options
Start your day with a hot breakfast at Gambrinos cafe and enjoy grilled specialties for lunch and dinner.
Vibrant Nightlife
End your day at our Lobby Bar with international drinks and lively music.
Ready to experience comfort and convenience? Book your stay with us now!
Rooms & rates
Room, 1 King Bed
Sleeps 2 · 25 m² · King bed
- Desk
- Desk chair
- Laptop-friendly workspace
- Air conditioning
- Private bathroom
Standard Room, 2 Double Beds, Non Smoking
Sleeps 4 · 27 m² · 2× Double bed
- Desk
- Desk chair
- Laptop-friendly workspace
- Air conditioning
- Coffee/tea maker
Room, 2 Twin Beds, Non Smoking
Sleeps 2 · 26 m² · 2× Twin bed
- Desk
- Low-height desk
- Desk chair
- Laptop-friendly workspace
- Air conditioning
Junior Suite, 1 King Bed, Non Smoking
Sleeps 3 · 32 m² · King bed
- Desk
- Desk chair
- Laptop-friendly workspace
- Air conditioning
- Coffee/tea maker
Standard Room, 1 King Bed, Non Smoking
Sleeps 3 · 25 m² · King bed
- Desk
- Desk chair
- Laptop-friendly workspace
- Air conditioning
- Coffee/tea maker
Junior Suite, 1 King Bed, Non Smoking
Sleeps 3 · 32 m² · King bed
- Desk
- Desk chair
- Laptop-friendly workspace
- Air conditioning
- Private bathroom
Junior King Suite - Non-Smoking
Sleeps 2 · 35 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Coffee/tea maker
King Room - Non-Smoking
Sleeps 2 · 30 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Coffee/tea maker
Queen Room with Two Queen Beds - Non-Smoking
Sleeps 4 · 30 m² · 2× Queen bed
- Desk
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Coffee/tea maker
Amenities
- Free WiFi
- Outdoor pool
- Outdoor pool - seasonal
- Swimming pool
- Fitness facilities
- Free Parking
- Breakfast in the room
- Breakfast takeaway containers
- Restaurant
- Bar
- Screens / Barriers between staff and guests for safety
- Snack bar
- Air conditioning
- Pets allowed
Show all 77 amenities
- 24-hour front desk
- Tour desk
- Business center
- Mobile app for room service
- Room service
- 24-hour security
- Non-smoking rooms
- Non-smoking throughout
- Family rooms
- Access to health care professionals
- BBQ facilities
- Cashless payment available
- CCTV in common areas
- CCTV outside property
- Cleaning standards that are effective against Coronavirus
- Coffee Shop on site
- Contactless check-in/check-out
- Currency exchange
- Daily housekeeping
- Delivered food - securely covered
- Dry cleaning
- Express check-in/check-out
- Face masks for guests available
- Facilities for disabled guests
- Fax/photocopying
- Fire extinguishers
- First aid kit available
- Food delivered to guest room
- Fruits
- Guest room sealed after cleaning
- Guest rooms disinfected between stays
- Guests can opt-out any cleaning services during stay
- Hand sanitizer in guest room and key areas
- Heating
- Invoice provided
- Ironing service
- Key access
- Key card access
- Kid meals
- Laundry
- Laundry washed per local authority guidelines
- Lift / Elevator
- Luggage storage
- Meeting/banquet facilities
- Minimarket on site
- Packed lunches
- Physical distancing in dining areas
- Physical distancing rules followed
- Process in place to check health of guests
- Property cleaned by professional cleaning companies
- Safety deposit box
- Sanitized tableware & silverware
- Security alarm
- Shared stationery like menus, pens are removed
- Smoke alarms
- Special diet menus - on request
- Staff adhere to local safety protocols
- Sun terrace
- Terrace
- Thermometers for guests provided by property
- Vending machine - drinks
- Vending machine - snacks
- Wine/champagne
Location
Avenida Fidel Velasquez 3000 Colonia Central, Monterrey, MX
- Check-in
- from 03:00 PM to 06:00 PM
- Check-out
- until 12:00 PM
What guests say7.1738 reviews
+ Centrally located+ Good breakfast− Poor cleanliness− Unfriendly service
Cleanliness4.7
Service8.2
Location8.7
Room Quality6.1
Amenities7.2
Value for Money7.1
Gratificante
10.0Accesible
Guest review
8.0La alberca
− La atención del personal
Guest review
7.0La habitación amplia, la cama cómoda
− La habitación huele a humedad, el baño no tiene ventilación y la ventana no se abre, los cajones huelen mucho a humedad
Guest review
1.0− Pésima experiencia desde el momento del check-in. La habitación fue entregada mucho después de las 3:00 p. m. y, debido a la gran cantidad de huéspedes esperando, el lobby estaba saturado y no contaba con suficientes asientos para los clientes. Además, los baños de las áreas comunes estaban sucios y sin agua. La atención del personal de recepción dejó mucho que desear; las recepcionistas fueron poco amables y mostraron una actitud poco profesional al momento de solicitar la información de los huéspedes. Al ingresar a la habitación, nos encontramos con un fuerte olor a humedad. La limpieza era deficiente: había polvo en varias áreas y el cuarto carece completamente de ventilación, ya que las ventanas no se pueden abrir. El aire acondicionado es muy antiguo, extremadamente ruidoso y dificulta el descanso. Lo más grave fue la falta de toallas. Durante nuestra estancia solicité toallas en al menos cinco ocasiones y la única respuesta fue que el servicio de lavandería no había entregado el pedido. El hotel no ofreció ninguna solución alternativa ni mostró interés por resolver el problema. Después de utilizar una toalla en la alberca, toda la familia tuvo que compartir una sola toalla durante dos días. Además, las toallas disponibles estaban muy deterioradas y con una apariencia poco higiénica. La alberca también se encontraba sucia, el agua estaba muy fría y toda el área alrededor mostraba falta de mantenimiento y limpieza. En resumen, fue una experiencia muy decepcionante. El hotel presenta serias deficiencias en limpieza, mantenimiento, atención al cliente y servicios básicos. Definitivamente no volvería a hospedarme aquí y no lo recomendaría.
Good to know
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges..
Please note that breakfast is served:
Monday to Friday 06:30 to 09:00 am
Saturday and Sunday 7:00 to 9:30 am
A deposit may be required at the property.
›Parking
Free private parking is possible on site (reservation is not needed).
›Pets
Pets are allowed on request. Charges may be applicable.
›Internet
WiFi is available in all areas and is free of charge.
›Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
›Children and extra bed policy
Children of any age are allowed.
People no matter the age stay for MXN 350 per person per stay when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.