Waikoloa Beach Marriott Resort & Spa♡

Guest review

7.0

全体的に覇気が無い。又訪ねたいと思えない。

Top Notch Service from Jake

10.0

First I want to mention the beauty of the property. There are plenty of pools and hot tubs for everyone without feeling overcrowded. The short walk amid the fishponds to A Bay is scenic, and A Bay is a beautiful beach where one can safely float about, take a sunset cruise, or simply view stunning Hawaii sunsets every night from the shore. Lava Lava is a short walk as well. This resort is conveniently located. The staff are polite and welcoming. Our room was comfortable and had a beautiful view of the pools and ocean. My main reason for writing this review is because of the exceptional service my husband and I received from Jake, the Director of Rooms. We were both amazed at how kind and accommodating Jake was. To put it frankly, Jake turned around our vacation and pretty much saved it. He truly gave us a memorable vacation and we most definitely stay at this resort again. Thank you again, Jake!

Good resort but too expensive

7.0

Clean room

− Expensive parking Terrible food in restaurant Cats roaming at night making lots of noise Beach waters are not clear

Paradise found

10.0

Another great stay at the Waikoloa Marriott. This is my 7th stay at the resort and it continues to deliver every time. Had a beautiful ocean front room overlooking the pools. Housekeeping was fantastic and we never saw them the whole week. Not sure how they know when we are out of the room, but it seemed like every time we left the room we would come back and it would have been cleaned. Very nice touch. The grounds and beach were in great shape. One day there was a monk seal that decided to spend the day at the Marriott beach. We had never seen that before. We love the infinity pool and hot tub. We even went down the water slide a few times. The slide is great for the kiddos. Plenty of palapas next to the pools for shade and it is nice to not have to get up before dawn to get one. There were still palapas available until about 8:00 am most days. The on site restaurant was being remodeled during our stay, but they did a nice job of temporarily relocating the restaurant to the check in level. Probably even a better view than before. The breakfast buffet was very good and we loved taco Tuesday. The resort is easy walking distance to the Kings and Queens shops with lots of great restaurants and shops. All of the employees front the front desk to the restaurant and the pool are very nice and professional. A special call out for Kristy Walsh with the pre-arrival team who always does a great job in recognizing and taking care of guests. We got incredibly lucky and were there when episode 48 at Kīlauea happened and seeing a 600 foot high lava fountain was a once in a lifetime experience. Can’t wait until the next time we return.

Nice property with need to address staff customer service

8.0

We just spent 5 nights using reward points at this property. My kids loved the slides and pools. Property is well maintained and proximity to A-bay is a huge plus. Though I would stay here again a few problems I had: - the rooms are small and not set up well for families. When you turn on the bathroom light there is a see through wall that illuminates the whole hotel room, so if kids are using the bathroom at night it's impossible to turn lights off. - I am a gold member and didn't feel like the hotel treated status members like I am at most Marriott properties. On checking in they told me no upgrades were available, but when I asked how that was possible when I checked prior to arrival and there was a multitude of rooms at different levels (ie nothing crazy like pool/ partial ocean view). She kept telling me no, until I pulled it up and it appeared the reasoning is she didn't want to move around what was already assigned. They did eventually give me a upgrade to a partial view - we just had to wait about an hour which was fine by us. Room and view was great. We had a similar situation at checkout. I have never been told no for a late checkout request (when again we confirmed the hotel wasn't sold in that room level the next day). I was multiple times denied a late checkout because they already had the room assignments done, but again after some dialogue they accommodated 1:30, but not the typical 2pm for gold members. It seemed to me the front desk didn't want to do any moving of prior assignments to accommodate status members. -Pool service was very slow. If you wanted food/drinks it was worth going to the stand versus waiting. -Their main restaurant was closed for renovations, which I couldn't find anything posted on websites anywhere. Also all drinks stop selling at 7 pm , which seemed early for Hawai'i. Other than that- great trip. Seems like staff doesn't go above and beyond and communication not super but nice for the price point.

Right on the Water

10.0

I was actually surprised at how much we loved this resort. Have been coming to Waikoloa Beach for 25 years and had never stayed at this property. We had an amazing time. First the hotel. The rooms were comfortable and clean. Really all you want in a hotel room since you are in Hawaii and should be outside. The thing that made this hotel shine was really the location. You can walk out to the pools or continue on to the ocean. The ocean is more about lounging than exploring as the aren't that many fish to see, there are few waves and you wade in beyond your waist and the ocean is pretty rocky. But what a great place to relax. Another cool feature is that you can walk from the hotel along the ocean to the Lava Lava Beach Club for dinner or walk right across the street to a shopping center and restaurants. It is so convenient in that respect. The tennis courts were nice and it always seemed like there were enough chairs to lounge around. The fitness center was able average with free weights and several machines. If we go back to the Big Island we would definitely return.