The Kahala Hotel and Resort♡

Many charms of yesteryear

8.0

This resort style hotel is perfectly positioned in a private, quiet, peaceful and charming beachside setting conveniently located close to but just far away enough from the hustle and bustle of Waikiki. We stayed for four nights in a spacious suite overlooking the magnificent golf course and mountain views with the added bonus of sea views from the side of the large balcony. The room was very well furnished and equipped and cleaned to a meticulous standard. The hotel very kindly and efficiently accommodated our request for early access to the room as we had arrived very early from a cruise that disembarked in Honolulu. The establishment exudes a charm and quality from yesteryear and has real historical aspects to it. For the most part the staff are very friendly, polite and helpful. There is a very useful courtesy shuttle bus available for guests use but one of the drivers is not so friendly and is rude and very disinterested in the customer experience. The complex has everything you would need including shops and a small convenience store, but we felt that the range of dining to be limited and geared towards local patrons use rather than prioritising hotel guests. For three of our four nights stay our preferred dining establishments were either fully booked or given over to expensive 'theme dinners' which appeared to be for the general public benefit and enjoyment, at the expense of in-house guests. This was a frustrating and disappointing aspect of our stay and spoilt our experience. Whilst we enjoyed the overall ambiance and relaxing aspect of our stay, there were a couple of other niggling issues that could have been addressed: the rather antiquated and noisy air conditioning unit in the bedroom (which became an annoying disturbance to sleep quality with its loud on/off action) and, the limited availability of shaded areas for sunbathing around the pool and 'beach garden' areas (which for a hotel of this size was sadly lacking). If the aforementioned issues (including those of dining prioritisation to in-house guests and the grumpy shuttle bus driver) were improved upon, this would elevate the hotel to a much higher standard. On a final point, and it is something that always leaves an impression: it does not take anything from a staff member to ask you 'how was your stay' when you settle up your room account and leave the keys. In this instance, no such question was asked of us!

Wonderful

10.0

Beautiful setting. Rooms are large and private. Service was wonderful. Yuki got to the spots I needed work on. Face mask so hydrating, will buy for home. Mahalo

Amazing!

10.0

スタッフの対応が洗練された中にファミリーを迎えるかのような温かいフレンドリーさがあり、フォーマルとカジュアルのバランスが素敵で印象深かったです。部屋に忘れ物をしたことに帰国後気づいたのですが、遺失物チームと日本人スタッフの方々の素晴らしい連携で数日で日本に届きました。迅速でハイレベルな対応に深く感動しております。ありがとうございました。また泊まりに行きたいと思います。

Higher prices, lower standards?

8.0

Firstly I will start by saying we have genuinely loved The Kahala over many years, however with approx 1,000 contributions on Trip Advisor I like to hopefully provide constructive feedback, vs the resort favourites with 3 contributions. It's great to highlight the good but as a leader surely you want to hear the areas of improvement? Having staying here many many times over the last 10+yrs it is a shame my feedback on the terrible buffet breakfast is always met with "thanks for the feedback, we will look into it and review to do better". Hands down the worst buffet breakfast globally for a 5 start resort at these prices for accommodation. Simply ridiculous how poor it is including how limited the selection is but again, this will fall on deaf ears. *the service staff as always are a 10 and this isn't on the staff. Prices here in general keep going up, and that's fine, yet it is at the cost of guest's experiences. So the staff (below senior management) are truly special and world class, doing their best whilst clearly under staffed. Prime example is the seaside grill/pool bar and restaurant. Historically you would have pool side service including a buzzer similar as you'd find in many Tokyo restaurants where you select to order food, or drinks, or get the cheque. This is all gone, as are the more comfortable pool side chairs with cushioned seats which now are only via a paid price. I heard another couple arrive and say "let's sit by the pool as I want the service", they later said "let's go I'm not waiting an hour". I asked one of the pool staff "do you no longer do pool side service" to be told he was so sorry (not his fault one bit) as they are so busy servicing the seaside grill but would try to come by - they never were able to. Food by the pool took a ridiculous amount of time inc a side of fries took 80mins. *this was same every day, not a one off. So prices have increased, while clearly staff have been cut back on which is sadly typical and sure that's a business decisiom but at the cost of your guests experience will show soon enough. I hate to say, after so many visits, I now doubt we will return. Again this will fa of deaf ears as history proves. *Huge shout out to the day to day staff who are exceptional and are keeping The Kahala alive - for now......

An Unforgettable Weekend Getaway

10.0

The Kahala Hotel & Resort was, without question, the perfect weekend getaway. From the moment we arrived, it felt as though we had been transported to another world—peaceful, luxurious, and completely removed from the busyness of everyday life. What truly made our stay exceptional was the incredible attention to detail and the genuine hospitality of every staff member. We felt valued and cared for every step of the way. From the thoughtful birthday surprise of champagne and cupcakes delivered to our room to the outstanding service provided by the front desk, housekeeping, pool attendants, servers, and food and beverage team, every interaction was warm, welcoming, and memorable. The Kahala doesn't just provide a beautiful place to stay—it creates an experience where guests feel truly seen, appreciated, and celebrated. We left feeling refreshed, grateful, and already looking forward to our next visit.