Best Western Plus Miamisburg-Dayton Suites, Banquets & Hotel♡

Guest review

9.0

− Pool wasn’t open

Guest review

9.0

Did not eat the breakfast I am gone before breakfast starts thanks anyway

Guest review

5.0

− the sofa bed was super uncommittable and vas very dirty

Awful!!

2.0

Awful!!!! Checked in asked for a double and sofa bed, went into the room, it was 80 degrees took awhile for it to come down. Room was dirty, found someone else dirty socks when we attempted to pull out the sofa bed, when we pulled out the sofa bed it was broken, when asked to see if we could get another room, said they were sold out and we would have to stay here. Waited forever just to get extra blankets so my friend could sleep on the couch. The towels were dirty and the toilet was broken. When I talked the next morning to someone that told me the double rooms don’t have sofas beds and (event thought it advertised on the website they do) I explained to them that is not what we were told at check-in and the website also states that double rooms have sofa beds. The front desk person said I’m sorry, but there’s nothing we could do about that. Breakfast was awful. There was no milk for the cereal or juice not even creamer for coffee. We wanted to have dinner at the restaurant and a drink at the bar before we had to go to our event that evening they stated that the bar and restaurant are not open and will not open anytime soon. another family that was there wanted to know why the pool was not open and they stated that the pool just was never going to open, they were told at check in the pool was open. At checkout, I asked again to see what they could do because we were promised they were with two doubles and a sofa bed we were told there was nothing they could do for us because a sofa bed was not required for a double room. I then demanded that we be compensated in some sort. They said they did not know if they could give us any compensation, but would get back to us. A few days after checkout, I checked my credit card statement and they overcharged me for the room and did not give me the discount that they stated that they would give me after I left for the day when I called again the day after they stated no we don’t give out discounts and that the room was the amount that was priced, I asked why my credit card was still charged a higher amount than what the room was and they said it would eventually fall off but when I called my bank, they stated no that’s an official amount and there is nothing in processing or pending for the amount that they still owe you, I am currently still fighting with them to get my money back. I usually love best westerns, but if this was my first experience with Best Western, I would never go to one of their hotels again this was the worst hotel I ever stayed at.

I was offended that a young lady who was not even the management was able to trespass me .

1.0

I went in to check in my room with my reservation and the young lady approached me and immediately told me to leave .I was not given the option to give her my reservation number or anything. I'm just disappointed because it seems like a lot of the hotels in Montgomery County are choosing to do this now under new ownership somehow they're being all transferred to an LLC of different names. -Nicole Wright

Decent, but has seen better days...

6.0

Convenience/geography to where we needed to work, location near restaurants and other stores. Bar seemed nice, even though we didn't use it. A reasonable price for two nights, especially since it was an urgent booking.

− Floor in our room was sticky, as if it'd been cleaned with water that wasn't fresh/clean; Automatic doors to main lobby from outside had a lot of trouble opening and closing - I had to force one open manually just to walk into the hotel; the tile at the sink had clear, obvious pencil and red marker marks on it from where the installer scribed it, but didn't bother to clean it off once finished; the a/c vent on the wall looked as if it'd been pulled off at one point; strange smells in hallway leading to elevator on first floor; staff had difficulty adding our Hilton membership # upon check-in; still not sure they ever got it; TV remote in the room was missing the battery door - batteries kept falling out; none of this was a deal breaker, but it did add to an overall feeling of neglect to the property. I've stayed there twice before in years past and it just seemed much nicer then.