Hampton Inn & Suites Ft. Lauderdale Arpt/South Cruise Port♡

Low Quality Hilton

4.0

One of the worst Hilton properties ever stayed at. Extremely low end hotel. I guess that's why it's so cheap. The hallway carpet on first floor is disgusting. The rooms are outdated, it's smells of dope, and TV had limited local channels. I will stay at a nicer Hilton next visit.

Nice hotel

10.0

We stayed here last night as the hotel we were in overbooked and couldn’t Accommodate our last night. Staff were wonderful used Hilton rewards to get early checkin and they accommodated us which was wonderful. We had 1 bedroom with kitchen. Room was very nice and clean. Hotel staff very pleasant.

Okay for One Night Stay

6.0

We stayed here one night before a cruise. The hotel had free shuttle service to/from the FLL Airport which was great. This is an older hotel in a convenient location. Restaurants, groceries and shopping are all within walking distance. The hotel itself is showing its age. The rooms are dark, the gym is very small as is the lobby. The staff was not super friendly but they did their jobs. Free bottles of water were given at check-in. I am not sure if this is a perk or a necessity as the unit to fill water bottles was not working. Whichever it was, it was a nice gesture. The free breakfast was good and the lady in charge of the breakfast was friendly and was working hard to keep platters full and counters clean. The hotel offers shuttle to the port ($15 per person) for those going on a cruise. About the only negative was the laundry service. Washers & dryers are located on floors 2 & 4. To use, payment must be with credit card. I was overcharged for usage. When I brought it up to the front desk, the night shift person said an adjustment/credit will appear on my final statement. When I checked out the next morning, I asked the front desk person (different from the night shift) about the credit not being on my statement. She said she was told about it but the person who authorized the credit was mistaken. A third party vendor owns the washers & dryers so I needed to call them to get my money back. I was given a phone number on a post-it of who to call. This was a very frustrating conversation and not a great way to start a cruise vacation. For a one night stay, this hotel is okay. If you are staying in the area longer, there are nicer, brighter, bigger, and newer places to have a true vacation and not just a pitstop.

Pack your patience and go with the flow.

8.0

We specifically chose this hotel because it was a Hampton Inn and it was close to the ship pier in Ft. Lauderdale. We also chose this location because Hampton Inn was supposed to pick us up from the airport. I want to say, the hotel NEVER picked us up. We called 3 times for a pickup. The number we called was directly to the driver that was supposed to come get us. He kept saying he was on the way. We waited almost 3 hours. In that 3 hours we stood in a taxi line at airport and watched at the same time for their van....nothing. When we checked in my husband politely let the front desk know what happened. I will give the employee helping us credit. He made our situation right. We did not have to pay the 15.00 per person that they charge to take us to the pier. We received a genuine apology as well. The hotel was fine. The room was clean and quiet. Most guests staying here are also going or coming back from a cruise. Breakfast was what is expected at this location. Coffee was hot. The hotel is in a great area. You can walk across the street and have a meal and there is a Sprouts grocery store to pick up any sundries and snacks you want. The price to stay here is high but that is Ft. Lauderdale and it was close to the ships.

Convenient and friendly

10.0

So busy checking in but Elicia and Ausha couldn’t be more efficient and helpful. Great stop before cruise, nice rooms. We will be back.

Guest review

10.0

Clean room, comfortable beds (even the pull out couch), and friendly accommodating staff. Great location, walkable to restaurants and shopping.