Sonesta ES Suites Birmingham Homewood♡

It’s really a nice hotel. We always stay there on our way to the golf.

9.0

The room was a nice size very clean. I like the breakfast.

− Nothing

Great loved the Receptionist Jimmy

10.0

Receptionist Jimmy was great very nice and knowledgeable about the area because I was from out of town explaining where everything was and so on!!!

− N/A

This property was so dirty that we couldn’t even stay. We checked in, saw the condition of the room, and left because it

1.0

Nothing

− It was dirty old and stinky

Guest review

3.0

The staff are very kind

− Aquí tienes una versión más fuerte, profesional y clara para presentar tu queja a Booking.com: I am very disappointed with how this issue was handled by both the property and Booking.com. I had a reservation for five nights but had to leave one day early due to personal reasons. I informed the hotel staff one day before my departure, and they told me that was not a problem. At checkout, they specifically instructed me to contact Booking.com because the refund for the unused night would be processed through them. I followed their instructions and contacted Booking.com. When Booking.com reached out to the hotel, the property claimed they could not approve the refund because I had not given enough notice. This was simply not true. I did notify the hotel one day in advance, and the staff accepted my early departure. My final invoice even showed a credit for the unused night, yet I never received the refund on the credit card I used for payment. I was also very disappointed with Booking.com’s customer service. There was no way to get timely information by email. I had to spend a long time trying to reach customer support by phone and wait on hold before finally speaking with someone. After all that time, my issue was still not resolved. I expected Booking.com to advocate for its customers when there is clear evidence that the hotel provided conflicting information, but that did not happen. To make matters worse, I emailed the hotel several times after my stay and never received a single response. I have been a loyal Booking.com customer for years, and this experience has significantly reduced my confidence in both the property and Booking.com’s customer support. I expected much better service and a fair resolution, but unfortunately, I received neither. I hope Booking.com reviews this case and improves the way it handles situations like this in the future.

They need to do better with outside cleaning

7.0

Location is good also good breakfast

− Pool area wasn't kept clean..watermelon left on table next day..flip-flops..on 3rd day still saw hairband in bottom of pool. My granddaughter was at front desk along with another lady when the panel popped off barely missing her leg

Horrible Experience.. DO NOT RECOMMEND!!

1.0

The location...

− The a/c wasn't working in my room so the air didn't go past 80.. I was ridiculously hot! It was a stinky smell coming from the shower Drains. Also we didn't have any silverware to eat out food or pots and pans.. very unacceptable. The staff was attentive