Amsterdam Hotel♡

Guest review

10.0

Big room, staff were helpful, the value for money was exceptional!

− As people say a bit run down but it's not that bad. Yes highway and trains were noisy but I had the aircon on to drown it out.

Guest review

8.0

Comfortabele grote kamer en badkamer

− Weinig

The rate for our two nights was very reasonable for the accommodations. We will definitely stay here again.

9.0

Very clean, quiet. Nice music playing in the common areas. Carpets in the hallway newer and walls looked freshly painted. The staff were friendly and helpful. Two chairs in our room. Breakfast was adequate.

− There was only one lamp in our room so it was quite dark if the curtains were drawn. Need to put in a floor lamp or two.

Place needs better management and sanitation/ cleaning crew for all guests.

1.0

Nothing. Breakfast was horrible. Apples were all rotten. Juice doesn’t look sanitary, looks like they reused anything that’s left from past breakfast and everything is left out from 7 am -10 am. A lot is sitting out not chilled in ice or cooled placement. From, frozen waffles, milk, and Orange juice ect.

− I am writing to formally express my disappointment with my recent stay at your hotel due to the unacceptable conditions and poor customer service we experienced. Shortly after using the toilet in our room, it became clogged and overflowed. The bathroom floor was soaked with water, and the toilet was left in an unsanitary condition. I immediately contacted the front desk to report the issue. The front desk asked whether I wanted a plunger or for someone to come to the room. I clearly requested that someone be sent to assist us. Instead of receiving prompt maintenance service, I was ultimately told that the hotel could only provide me with paper towels and cleaning supplies so that I could clean up the mess myself. I found this response shocking and completely unacceptable. As a paying guest, I should never be expected to clean up after an overflowing toilet or handle a plumbing issue that was beyond my control. Although we were eventually moved to another room, that room was also unacceptable. It felt extremely humid and had a strong musty odor, making it uncomfortable to stay in and raising concerns about the condition of the room. Rather than resolving the situation, the room change only added to our frustration. The combination of an unsanitary bathroom, the lack of timely and appropriate assistance, and being relocated to another room that was also in poor condition significantly impacted our stay. This experience fell far below the standard of cleanliness, comfort, and customer service that any guest should reasonably expect. Given these circumstances, I believe a full refund is the appropriate resolution. We paid for a clean, safe, and comfortable stay, and unfortunately, that is not what we received. I ask that you review this matter promptly and issue a full refund for our stay. I look forward to your response and hope this matter can be resolved quickly and professionally.