Embassy Suites Cincinnati - RiverCenter♡

This hotel needs some serious TLC!

4.0

This hotel definitely needs a serious makeover! The rooms are very dated, many things are NOT working and it has a very strong musty smell. Housekeeping is terrible. There were leftover food in the fridge from previous stays and did not get removed even with multiple asks during a 5 day stay. Shower gel containers are empty, not tissue paper and had to ask 4 times to have house keeping. House keeping did not clean the bathroom at all, just put a stack of towers on the sofa , didn’t empty garbage cans , just left a couple of garbage bags on the desk, expecting the customer to empty them??? Carpets are old and dirty, fixtures are very dated. Find it hard to believe this hotel is part of the Hilton chain.

Needs significant improvement.

2.0

I recently stayed at the Embassy Suites by Hilton Cincinnati RiverCenter, and unfortunately, the experience was very disappointing. The one positive aspect of our stay was the staff, who were extremely friendly and helpful. However, the overall condition of the hotel did not meet expectations. The rooms did not feel properly cleaned or prepared, and several basic amenities were either missing or not functioning. We encountered issues such as dirty rooms, bathroom problems, toilet handles coming loose, bathtubs clogged and missing basic toiletries such as toilet paper, Kleenex and hand soap, Our group had approximately 40 guests staying at the hotel, and based on what I heard from others, nearly half experienced similar concerns, with some needing to request room changes or ask for maintenance to come to their rooms. Because our trip was booked more than a month in advance, I expected the block of rooms to be inspected and ready before arrival. Simple details, such as ensuring basic toiletries were available, make a significant difference in how guests feel when they arrive. While I appreciate the kindness of the staff, the hotel itself needs noticeable improvement in cleanliness, room readiness, maintenance, and inventory control. Guests should not have to begin their stay by reporting basic issues that should have been addressed ahead of time. I hope management takes this feedback seriously and uses it as an opportunity to improve the guest experience moving forward.

Poor Experience

4.0

The room was spacious but had a horrible damp smell. The front desk was rude and provided absolutely no information related to the hotel. I have stayed at 10 separate embassy suites around the country and this was undoubtedly the worst.

Can’t wait to book again.

10.0

Amenities

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Still preferred

8.0

Embassy Suites is my preferred hotel

− The bathroom smelled musty The room was not ready when we arrived

Loved it

10.0

Location

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