Staybridge Suites - Columbus - Worthington, an IHG Hotel♡

Is this hotel a scam? Avoid at all costs.

2.0

Horrific experience. Showed up, hotel was closed, no one available. Called a bunch of numbers, no one picked up. Maintenance staff (who were nice!) let us know that this was a regular occurrence. Reeked of cigarettes and was filthy. Couldn't get a refund and had to spend many hours disputing through our bank. Hotel fought the dispute but wouldn't even pick up the phone to have a conversation. Do not stay here, avoid at all costs.

Don’t ever stay here.

2.0

Don’t ever stay here. Booked a 2 night stay for my family. Walking in to a heap fan running, room dirty, thermostat falling off of the wall. It was late and we had littles so we just tried to make it work. Upon further discovery, we found dirty towels, pubic hair in multiple places, an AC that didn’t work, multiple stink bugs from the portable AC in the windows that wasn’t completely sealed, and a dirty fridge. We made it through the night and left to take care of what we were in town for (kid’s Christmas gift) to get a phone call that they needed to switch our rooms now and that they were moving our things even though we did not give them permission. I’m a breastfeeding mom and had milk and breastfeeding supplies out. They offered no solution for this and would not refund our money or the duration of our stay. Someone was in our room was in our room without our permission. That isn’t okay. We had tickets already purchased for my kid’s Christmas gift and they have ruined it. Oh, and the night person spent most of her time in the gym and not at the desk when needed. Weed and cigarette smells throughout the building several times both night and day. Dirty, disgusting, broken.

Guest review

6.0

The outside area was very well kept and clean. There is a nice outside seating area next to the pool and basketball court. The room was very spacious and nicely equipped with kitchen items. There were clean sheets and towels. I could however, tell that this was the “people with pets” room. For $75 extra per night for your dog, you would think they could put that money towards the ripped carpets, markings on the walls, slight pee smell in one of the closets, and severely worn away ceiling in the shower. I honestly was mostly upset though because I booked this place mainly for the beautiful breakfast display that was advertised. That is always the selling point for me with hotels. We have a big family, and so it was worth it to me to spend a little extra for a nice big room with breakfast being provided. When we went down to eat in the morning before leaving, there was the very nicely kept and clean serving area, but the lights were off and there was no food. The front desk man told me “we don’t do it anymore.” It honestly looked like they just decided not to do breakfast that day. That was very upsetting to us and our kids as then we had to listen to them cry because they were hungry and we had to search for food. Very disappointing and I feel like without breakfast provided, not worth it the stay.

Basic

6.0

The building and property was pretty unkept and dirty. The room was however nice and pretty clean. It expected better from an IHG property.

Guest review

8.0

property was good, and price was good. Clean & comfortable room.

Guest review

10.0

Loved the suite layout with 2 bedrooms and 2 bathrooms. It was perfect with 2 teenage boys.