Seven Gables Inn, St Louis West, a Tribute Portfolio Hotel♡

Old Town Charm

8.0

Cute hotel. While amenities are updated, the original charm is still very much apparent. I would suggest bringing earplugs and a sound machine (or use a sleep app). The walls and flooring are old and thin. You can hear people walking around above you, doors slamming etc. Part of being in an older building, but just come prepared. Located in a great area of Clayton, walking distance to great shopping, restaurants and businesses. I am traveling for customer meetings and would definitely stay here again. (But next time with ear plugs!) :)

Excellent, well stay again

9.0

Great location, fun building

Guest review

10.0

Clayton is losing its character. Starting to become a corporate wasteland.

Guest review

10.0

Very good quality and layout of our room. Nice size. Bathroom spacious and high sink!

Guest review

10.0

Staff was excellent and the court yard was a wonderful place to sit and have a glass of wine. The upscale bathroom is off the charts!

Horrible Experience

4.0

It was my daughter’s bachelorette weekend so we decided to go stay the weekend and do other things in the area. I pre-paid for a two night stay. The first night we arrived, We were told we were on the third floor and the elevator was out so we had to carry everything up three flights of stairs. The stairs are like something you would see in an old home, steep and winding. So we carried our luggage at three flights of stairs. We get into our room by this time we’re getting ready for bed. We go to brush our teeth and the sink will not drain. I called down to the front desk to let them know and they said we’ll have to wait till tomorrow until we have a maintenance person here we don’t have our own on staff so we have to call somebody. So we manage with the shower water to brush our teeth and remove our make up. The next morning we get up to get ready and we cannot get out of our room. The lock was stuck on the door to our room . I called down to the front desk to let them know that we could not get out of the room which is a huge fire hazard being on the third floor or any floor for that matter. The response I got was we already know about the sink and we have maintenance on the way will let them know about the door. At this point, I lost my cool and said that is not acceptable. I have places to be and this is a safety issue. I was not given a timeframe of when that would be or anything at this point I’m pulling on the door in a panic trying to get out of the room. Finally, got the door to open. I went downstairs and told them I would not be staying another night. They tried to talk me into staying and I just said no I wanted to refund prepaid for the second night and I wasn’t gonna stay there anymore. I was told it would be a week or so, but it would all get sorted out, I was refunded for the night that I didn’t stay but was not getting any compensation for the night that I spent there with all the issues . I was not impressed and will never return.