Embassy Suites by Hilton San Rafael at Marin Center♡

Could have been better. Really noisy

7.0

Nice location

− Nothing

Very disappointed, one of my favorite stops

1.0

Breakfast was OK. Location was fine.

− Cleanliness of room bathroom sink didn’t drain maintenance person never showed to fix it hair in the shower from a previous guest very disappointed

I would not stay there again.

7.0

Love how it has a bar inside. Rooms were clean and staff was nice.

− There was a group of baseball kids staying there. Kids kept running around the hotel, screaming using the elevator as a game. A total of 15 girls would get in it and go up and down non stop. The worst part were their drunk parents. They were super loud up until 2am. Called the front desk twice to have this issue dealt with but nothing happened since the staff said that those parents would listen to them. Those people should have had some courtesy and respect since so many ppl were staying there to get some rest and got none.

Relaxing and pleasant

10.0

Breakfast was amazing. So many really good options and all high quality. And we could bring our little dog with us. I liked the “quiet hours” and folks seemed to honor it. They are very dog friendly which was critical for our stay.

− They could have posted the additional pet fee and parking fee on the booking site.

It was a relief to have a room, but for over $500, the room shoulda been better.

8.0

It was great to be able to walk right to the hotel after the Fair. We were allowed to have a 2pm check out time.

− The TV system kept turning itself off when I walked to another room. The toilet paper holder was difficult to use & even fell off one time. Big mark on the wall behind the TP holder missing paint. The cabinet below the kitchenette was wonky & would not shut. The lighting in the living room area was very dim.

Has great potential if there is better attention to detail (needs deep cleaning)

6.0

Stayed 6 nights over the July 4th holiday with my husband and two boys (15,12) to visit the San Fran area. Pros: walking distance to train to take to a ferry in to the city, front desk ladies were friendly and happy to assist, lots of seating in the public areas, good security with the Marin Fair going on, housekeeping delivered items promptly, laundry room available however only one washer, one dryer, omelet station great, rest of breakfast area standard. Cons: dirty-commons areas rugs hadn’t been vacuumed in a long time and were stained, garbages in commons areas overflowing, plates/cups used by guests and left outside rooms were not picked up in a timely fashion, patio area outside pool very dirty-needed to put down towels to sit on, evening reception snacks varied but ran out quickly, no restaurants within walking distance, dirty grout in bathrooms, rooms showing some wear. Overall, decent stay but lower than other Embassy Suites we have stayed at.