Sheraton Suites Fort Lauderdale West♡

Great Staff Members, But Inconsistent Customer Service

8.0

I stayed at the Sheraton Hotel in Plantation from **July 6th through July 22nd**. Overall, my experience was okay, but there were a few things that left me disappointed. One of the front desk representatives was not customer service-friendly at all. She made me feel as though I was staying at the hotel for free instead of being a paying guest. Her attitude came across as unprofessional, dismissive, and unwelcoming, which definitely affected my experience. I brought my concerns to **Manager Michael**, hoping they would be addressed. Unfortunately, he only listened and offered no real support or resolution as a paying guest. I left that conversation feeling unheard and disappointed by the lack of concern for my experience. On the positive side, several other staff members were courteous, helpful, and quick to respond to any questions or requests I had. Their professionalism and positive attitudes made a big difference and played a large part in my decision to extend my stay. One experience that was especially disappointing was at breakfast. I wanted to take my leftovers back to my room, but I was refused a takeout container and told that wasn't allowed. I found that policy frustrating and disappointing. That said, I have to give a special shout-out to **Nekayak Nikki  for going above and beyond. She consistently provided exceptional customer service, made me feel welcome, and genuinely cared about my experience. She is the main reason I stayed as long as I did. Sheraton truly has a gem on its team, and I hope her hard work and dedication are recognized.** As for whether I would return, I'm honestly undecided. While there were some positive experiences, the inconsistent customer service, the lack of support from management, and the breakfast incident have given me something to think about. I hope the hotel takes guest feedback seriously because the outstanding employees deserve to work in an environment where excellent service is the standard. Sincerly, someone who could have gone to a different hotel.

Luxury is the best

9.0

Pool and gym are on 9 th floor and must use key to get in so the facility is safe. They have complimentary flavored ice water in lobby which came in handy coming in from the heat. Nice touch. Pet fee is a bit high.

− Pet fee.

Amazing time at the Sheraton

10.0

I can express how much we enjoyed staying here. Wendy at the front desk was a god sent. The staff at the restaurant/ bar were all very nice and just a pleasure to talk too. Not to mention the food was delicious. Hotel was clean / rooms clean/ pool clean gym clean. Highly recommend.

Não voltaria.

6.0

− Piscina indisponível.

Guest review

10.0

All services was excellent

− Location is very good

Great experience

10.0

MMy wife and I enjoyed our stay it was a lovely hotel with a great view. When being checked-in, KynZeniah’s lovely smile and joyful demeanor made us feel really welcomed. We definitely look forward to coming back!