Vogue Hotel Montreal Downtown, Curio Collection by Hilton♡

Guest review

3.0

לא אהבנו את זה שלא התייחסו אלינו כאילו ביריח דבש בכלל לא היה מיוחד ולא ממליצה

Great value for luxury hotel

9.0

Decent location near Four Seasons. Great Value and very clean with nice restaurant and bar.

Localização ótima com instalações muito boas

9.0

Bem ampla, nova com banheiro muito amplo

− Nada

Guest review

10.0

Die Lage des Hotels ist perfekt in einer Seitenstrasse der Rue St Catherine. Das Zimmer ist sehr schön und geräumig, alles sehr sauber. Das Personal ausserordentlich freundlich. Sehr gutes Frühstück im Yuma. Das Gym ist zwar klein, aber sehr gut ausgestattet mit guten Geräten.

Great location, wonderful bed & mattress, let down by some poor service and operational niggles

6.0

My wife and I spent 3 nights at the Vogue Hotel Montreal in mid June at the end of a 2 week road trip around Maritime Canada & Quebec. We had a King Deluxe on the 5th floor, which was big and comfortable. However, the check in experience was so bizarre and disappointing that when we got to our room, I had a look at other recent Tripadvisor reviews of the hotel on Tripadvisor and saw that many others have had similar experiences - hence the sprinkling of one, two and three star reviews. What we liked: Location - the hotel is in the heart of Downtown, close to everything you need and several Metro stations. So location couldn't be better. Bedroom - was huge with a very comfortable bed which would be hard to beat. And my wife thought the bathroom - tons of marble, jacuzzi bath and separate shower - was once of the nicest we have had in a hotel room anywhere. Renovations - it was clear that following fairly recent renovations the hotel was looking great and very upscale, notwithstanding several niggles (below). Front of house staff - as others have said, front of house staff were generally good, especially in the restaurant (one part of the hotel which seemed to be effectively managed). What we did not like; The check in - Greg P below described his check in as 'frosty'. That suggests his experience was warmer than ours... Our check in clerk gave a vary good impression of not wanting to work there any more. Although we were checking in close to 3pm, our room was not ready. If you were trying to persuade a new guest to leave the hotel and find a room somewhere else, the manner of this exchange was almost tailor made to have that effect. When I checked to see if there was an alternative room, I was told that check in was at 4pm and we would have to pay a surcharge to get access earlier. I have travelled to many many countries around the world. I don't believe I have ever come across a check in a late as 4pm - and certainly not with a surcharge to get in earlier than that. If the hotel does not employ enough cleaners, it should not be a problem for its guests. And those on the front desk should be showing the hotel in it's best light. Oh and by the way, I have been Hilton Honors Gold or Diamond for at least 30 years - makes no difference at all to the Vogue check in staff... And no 'have a free welcome drink on us while you wait'. Hotel facilities - No information at all about the hotel facilities on check in (as others have commented below) - and none that I could see in the room. Quite bizarre. Lift noise - We were close to the lifts, though not right next to them. We had a constant 'whoosh' coming through our in-room air conditioning every time the lift moved - throughout our stay. Not what one expects from a hotel of the quality of the Vogue. Street noise - We had this at several times - early morning drilling (before 7am), late night party goers, on their way home from the sounds of it. Room shortfalls - Although the room is huge, has a wonderful & super comfortable bed and a great bathroom, it is frustratingly imperfect. No central switch for the lights - so you are always running around turning them on and off. And as many others have said, not enough lights/too dim. Good luck if you want to read or work! Only 4 hangers in the wardrobe and no available shelves there. Only 2 available drawers in the bedroom. So travel light if you are going to stay here! A bit of 'management by walking around' would help to flush out these issues. Upkeep - Things don't always work as they should. One of the two lifts was out of action on our first day. As were the downstairs/lobby level toilets. The coffee shop/restaurant was out of decaffeinated coffee by our second day. And the WiFi was a little slow. I concluded it was better to use my phone as a hotspot. Stuff happens, but not necessarily what you expect from a hotel of this calibre. Breakfast - No information provided on check in on in room about breakfast - or when we made our booking via Hilton.com. I double checked on Hilton.com after we checked in and saw that as a Curio Collection by Hilton hotel, we (as Hilton Honors status holders) should have a complimentary continental breakfast. When we got to breakfast on our first morning, there was no buffet option available, just a menu with prices. I asked our waitress how it worked for Hilton Honors members. She did not know. So I went to ask at the front desk. Just as well I did as otherwise we might have had a nasty surprise on check out. The response at the front desk (from a different member of staff to our check in) was again less than frosty. As the Vogue Hotel does not do a buffet breakfast/continental option (who knew?), we were entitled to an allowance of CAD24 each per day. This was not flagged to me on booking, on check in or in the bedroom. I had specifically checked in on Hilton.com. Nowhere does it say that we have a daily allowance. Instead, Hilton.com says we are entitled to a complimentary continental breakfast. At best, this is a non-communication on the part of the Vogue Hotel. At worst, it is sharp practice - and an excellent technique for losing Hilton Honors clients with status (which I thought the Vogue might have wanted to encourage to return?). Conclusion - This is a really well located hotel, with lovely rooms, mattresses, bathrooms. It has a few maintenance niggles which you would not necessarily expect in a hotel of this class - particularly when it has been fairly recently refurbished. It has very odd policies - an extremely late check in and a surcharge to check in earlier than that. And it has some staff who don't seem to enjoy working there - and don't make any effort to hide that from guests. This is the most frustrating aspect of staying here - which somehow permeates your stay. As others have commented below, it encouraged us to spend our money outside the hotel rather than in it. I suspect that there is real value walking out the door on a regular basis because of that poor vibe some of the staff are giving. Quite unusual in my experience! Given that there are so many recent reviews here saying similar things, I don't think our experience was an isolated one. If Vogue's management look through these reviews, there are lots of good suggestions as to how they could - relatively easily - move the hotel's service levels to where they should be to match the built environment. Interestingly, it seems that the Vogue management used to comment on these reviews. That appears to have stopped last October. We had been looking forward to ending our trip to Canada with our stay at the Vogue Hotel Montreal. Sadly, it did not deliver. Would we stay here again? If things stay as they are, probably not given the other options in the Montreal area. But Vogue Hotel Montreal Downtown could be turned around fairly quickly, relatively easily and change its game.