Embassy Suites Baton Rouge♡

If you’re going to book parties and tournaments, make sure you’re properly staffed.

3.0

The foyer is lovely.

− This was not my first stay. The first stay was fine so I recommended to my family, their stay was fine. This one was terrible. It appeared to be overbooked and understaffed. There appeared to be a couple birthday parties happening so non-guests were dropping their kids off to go swimming (I witnessed this as I was checking in). Someone did eventually check wristbands at the pool but before then many kids already made there way in and was causing such a disturbance for my kids as many of them were not supervised. Kids were not supervised all day and night as they were running around and being loud. Our room wasn’t accommodated for the four people I booked for. It did not have the blanket and pillow for the pullout couch. I called and they said to call back later as they didn’t have any. I called later and they told me to come down and get it before someone else gets it. It should have already been in the room. Why am I fighting for a blanket at 10pm??? Those popcorn ceilings bits were literally falling throughout our stay. The mattress felt as though we were sleeping directly on the springs. We didn’t have the correct amount of towels, something else we had to go down and wait for. There were no towels in the pool area. We had to wait a long time before we could get three (not four). What’s the point of sending a textable number for feedback if you’re not going to actually fix the problems? I expressed my dissatisfaction and got a response simply saying “we’re fully booked”. Okay????

Never again

3.0

The location was great!! Even the staff at the bar and breakfast top tier.

− The hotel was filthy. The rooms wreaked of mold, the lamps were rusted, walls cracking, carpet dirty, towels were out. We had to take down our used towels so that they could wash them and bring us more. Insane!! My granddaughter was bite by a spider, the hair dryer itself was disgusting, the iron had something stuck on it as well that ruined my daughter’s shirt. The cleanliness of the hotel just wasn’t up to par for an Embassy. I wouldn’t stay there again. We checked out Friday morning early bc it was just too much. I lost money bc we were so uncomfortable there. And the baby being bitten was the last straw.

Exceptional Staff

8.0

Embassy Suites of Baton Rouge is awesome. I stay there two or three times a month, particularly I try and stay during the week days.... Now that it is Summer, weekends look like recess on steroids. That's okay with me. However, I would suggest that parents control numbers in their group and noise levels. It is a nice safe place for kids to have fun. Breakfast and happy hour are awesome. They have a wonderful staff... professional and friendly for the most part. I would like to acknowledge Lyna at the front desk for always going above and beyond in assuring that I am more than comfortable.

Misleading & Uncomfortable

4.0

The location is pretty sketchy and the photos for the room is very misleading. The sheets were clean but the shower had mold in the grout. One lady at the service desk was nice but the rest were kinda rude. You can stay at other places that are the same price but much better quality. Very uncomfortable atmosphere.

I will not stay at this hotel again

2.0

The only thing I liked about this property was the location and breakfast

− We were given drink tokens and was invited to join in the evening celebration from 5;30to7pm. We got there at z6pm. All snacks were gone and no more were going to be put out. We wanted to order food from the restaurant but were told there was no food and the kitchen was closed. Do we did without any food until breakfast the next morning

I have to say I did enjoy my stay.

7.0

We stayed 3 nights. The property was very clean and everyone was nice especially the cleaning crew. Very comfortable stay. I enjoyed the bed. Didn't want to get out of it and I was able to get some wonderful rest. The room was nice and very spacious. Anything we requested the crew was very helpful and got us what we needed. I loved that the check out time was at 12 also.

− I didn't like that there was only one ice machine and it was on the 5th floor. Once I got to the 5th floor there was no ice in it and it was very dark in that area. No light at all. Also the bathrooms need to be updated. The tub is very old, stained and had patches of paint missing from it. I think it should be upgraded to a walk in shower and remove the tub. I put a towel down in the tub when I took my shower because of the way it looked, but I guess it's from the years of wear and tear. Also the toilet sits very low. If those 2 things were updated then the room would have been perfect. The breakfast was okay. I stayed here years ago and the breakfast was sooo good. I was a little disappointed with it although they do serve hot breakfast and made to order omelets.