Kauai Shores Hotel♡

Our Kauai Home

10.0

KSH is our location of choice anytime we are on the island. This was our 3rd trip to Kauai in the past 4 years and the experience at KSH has continued to impress us. The grounds are magical with the beach steps away, a pool, grassy areas to play with the kids, games and a wonderful restaurant (shoutout to Lava Lava Beach Club). The location is central to the island so getting to one side or the other is fairly easy and convenient. The hotel is adjacent to a shopping center that has a little market (which is useful), JoJo’s shaved ice and good eats. The staff is wonderful as well! Note that parking can be a challenge in the evenings as many folks come to visit the restaurant for dinner, but the hotel offers free valet services to guest. KSH has truly become a home away from home for us!

Excellent Stay

10.0

We spent five nights at Kauai Shores and were very pleased with its excellent location and cheerful atmosphere. Our room was clean, and the staff at the front lobby were friendly, professional, and informative. We especially appreciated the complimentary bike rentals and the free valet parking, which helped address the limited parking situation. Overall, it was a pleasant stay, and we would gladly recommend Kauai Shores to friends and family.

One of the best in Kauai!

10.0

This is my third time returning to Kauai Shores and each time it’s amazing! It’s the perfect location to explore Kappa, the north shore of Kauai and head down to the Napali Coast and Waimea Canyon. The property is beautiful, well kept and right on the water. It is reasonably priced for Kauai and great for people of all ages. We love going to the Lava Lava beach club for food, drinks and live music in the evenings. We will be back! 🌴🌈

Great place if your aim is exploring the island or chilling on the beach.

10.0

GREAT ! The central location, the staff, the valet parking, the access to the beach, Lava-Lava Beach Club. You can get to the North shore or the South Shore in an hour or less. Restaurants, close. Coconut Marketplace with Island Markets, incidentally a good place to grab lunch or deli stuff for a picnic, drinks-including alcohol. AM Yoga. Bicycles. Very responsive staff if you have questions or concerns. Win! Win! Win! Not one negative thing about Kauai Shores.

Great stay here! Would come back again.

7.0

Very affordable location, has two pools, beachfront location, and room was nice and clean.

− Doesn’t have the best view from your room however it was one of the most affordable places we stayed on all of the Hawaiian islands. Not much parking available at night when people come to the lava lava beach club.

Cocroaches, unhelpful and unprofessional staff

2.0

Cockroaches appeared in our room, and from the moment we first entered it, the floor was clearly not clean. There was dirt and crumbs on the carpet, making it obvious that housekeeping had not properly cleaned either the floor or the carpet. The reception staff showed a completely careless attitude after we reported the cockroaches and requested a thorough cleaning. The receptionist noted our request, but when we returned to the room, everything was in exactly the same unacceptable condition. After we were moved to a new (and slightly cleaner) room, another cockroach appeared on the wall within an hour. We immediately reported it to the reception, and we were offered a waiver of the resort fee (a total of $150). In our opinion, the hotel is not dealing with its cockroach problem appropriately, especially considering that it presents itself as a luxury resort charging $328 per night for a room. Our overall impression of the reception staff was that we were bothering them—even during check-in. They seemed more focused on other guests and answering phone calls than assisting us. We also requested written confirmation of the promised refund, but we never received it. Only after following up through Booking.com were we finally granted a partial refund for our stay. The poor standard of housekeeping was further demonstrated when we requested a refill of the body lotion. We even left the empty bottle with a note on the bathroom sink, yet it was not replaced or refilled. In our opinion, this is something that should be checked and replenished automatically, without guests having to ask for it. The resort also offers only a limited number of parking spaces, which are quickly occupied by hotel and restaurant guests. Valet parking is available, but our car was returned with a scratch along the side. Once again, the staff handled the situation with a very lukewarm attitude. One employee assured us that the manager would contact us, but to this day, no one has reached out. We definitely cannot recommend this hotel. Unless you want to spend your vacation dealing with an unhelpful and unprofessional reception staff, wasting valuable time and unnecessary energy instead of enjoying this beautiful island, it is best to stay elsewhere.