Embassy Suites by Hilton Santa Ana Orange County Airport♡

Ok to stay

10.0

Nice location the furniture is really old and worn out .. lamp shade was torn

Good location and breakfast, but won’t be returning.

3.0

Location, breakfast and happy hour.

− First room a/c didn’t work. Second room a/c only got down to 71. Hotel and rooms were rundown.

STAY AWAY FROM THIS PLACE

2.0

We stayed at this hotel during the weekend of July 17–19, and unfortunately our experience was extremely disappointing. From the time we checked in, the air conditioner in our room did not work, and there was no hot water. We reported both issues to the front desk, but were told there was no maintenance staff on site to address the problems. After returning from Disneyland on Saturday evening, the hotel parking lot was full. We were forced to pay $50 to park at another hotel. When I spoke with Megan at the front desk, she casually said, "Oh, you could've parked in the red zone tonight." That was not an acceptable solution. I was not willing to risk having my vehicle ticketed or towed. To make matters worse, housekeeping never serviced our room during our stay. Spending an entire weekend without air conditioning, without hot water, without housekeeping, and with no meaningful assistance from the staff is completely unacceptable. This was one of the worst hotel experiences we've had. The staff was unhelpful, and the lack of basic amenities made our stay miserable. I will never stay at this hotel again, and I cannot recommend it to anyone.

Worst experience ever

2.0

For being a Hilton hotel this location happens to be the worst. The hotel is old and needs major fixing. Where do I even begin. Our room was horrible, it was extremely stuffy and smelled like mold, and the ac wasn’t working. The bathroom shower wouldn’t drain, the toilet would turn off just ran all day and night. The floors were stained and the walls looked like they painted on top of rust. The door lock was broken and the cabinet with sink was molded and swollen, and missing handles and nails were used to keep it together. The entry to the hotel smelled like smoke and there was roaches running from one side to the other and to top it off, there was no parking available and we had to literally park in the hotels main entrance. We will never be staying here again. I am so disappointed with Hilton, I should have just stayed at a motel 6 and might have had a better experience.

Guest review

3.0

− Very bad rooms and very unclean

The place is an absolute dump and it needs boarded up.

1.0

There was a restaurant connected.

− There was no air-conditioning for five days. The place was filthy dirty with cockroaches. They had no cleaning of the room service. We could not get fresh towels, so we went and purchased our own. The Wi-Fi was out. They shut the water off completely for one day.