Homewood Suites by Hilton Salt Lake City - Midvale/Sandy♡

Very accommodating

10.0

Homewood Suites have the best rooms! It’s the perfect layout for our family. This property has an indoor pool, workout room, and a basketball court along with a nice grass/ bbq area attached. The entire property and rooms are very clean. The staff is so accommodating and knowledgeable, too. We had a couple of “out of the norm” room reservation issues that were resolved very quickly. Connie, Mona, Jennifer, another woman on the morning shift, and the rest of the staff were so friendly and helpful

− Nothing. Everything was great!

Guest review

10.0

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Can recommend

10.0

Very nice staff, comfortable beds, very good location.

The staff was very friendly and was willing to help out as much as we needed

10.0

It was pretty much in a secluded area, so it was really nice. Not a lot of traffic.

− I have no complaints

Guest review

8.0

Everything was great and clean.

− Breakfast was not good not even mid.

Very clean hotel, nice pool/hottub and perfect little kitchenette

7.0

The hotel, room and breakfast were great and super clean! But when I checked in yesterday, the lady at the front desk "Edina"? was being very unprofessional and felt like she was discriminating against me for whatever reason. First, I didn’t have the physical card with me that I booked the room with so had to go to the gas station and put some cash on one of my other cards so I could use it. She told me it was $174 and that’s ALL I had to pay. I even said, so like $175 is the total for everything? And she confirmed yes. So I went and put $180 on my card, came back and gave her that card and she says it’s declined because she’s trying to charge it for $195. I was like wtf didn’t you just verify that it was only $174???? She sat there with a dumb look on her face and didn’t say anything and said oh she didn’t know it was that price and I immediately got upset because I had my kids in the car waiting, already had to leave and come back and told her she could have told me that so I could have put more money on my card obviously. So I went outside because my mom was in the car as well, she gives me her debit card to use and then starts questioning me about whose card it is and was being VERY discriminatory. She then said she needed her ID and by this time I had already been trying to get checked in for over 30 minutes and she then said she couldn’t check me in because it has to be in my moms name now. The whole process was very ridiculous!!!! I travel a lot and have booked countless hotel rooms in different states and have never had an encounter like this. She also didn’t want to tell me her name when I asked for it multiple times. Is it because I have tattoos on my arms??? The hotel was a great experience but that lady deserves to get fired or definitely not in a hotel front desk position AT ALL.

− The only issue was the lady at the front desk and her discriminating against me and not wanting to check me in.