Fantasyland Hotel♡

Fantasyland Hotel Review

8.0

It's comfortable and it is in a convenient location if you are looking to spend some time at West Ed Mall.

Be prepared for fire alarms and a lot of waiting

4.0

Fire alarms went off 3 times in the middle of the night. Employee said I wouldn’t fit in jacuzzi to try and upsell the luxury room there was SO much room in the Jacuzzi! Neighbours were drilling something in their rooms after 10pm we knocked to ask them to stop no response - called the maintenance and house keeping they told us it was the elevator noises (it was obvious it was a drill). Waiting to check in 1 person working front desk, waited to check out at 10:30am because again only one person working front desk. Don’t get me started on the elevators one didn’t work and the wait times was insane. But the fire alarms going off for 20 minutes at 11:30pm again for 20 minutes at 2:30am and for about 5 minutes at 7am with an announcement saying to remain in place was the cherry on top. Reconsider whether the price is worth the lack of sleep.

West Edmonton mall review

8.0

I am really enjoying the water park of west Edmonton park. Also, I like to take a walk in west Edmonton mall.

Gimmick Hotel with average qualitiy

4.0

Once you get past the gimmickry of the rooms you discover they are very basic and not really worth the price. We stayed in the Canadian theme room with the hot tub and big bear sitting there watching you. What really ruined it for us was the fact there was no hot water when we went to have a shower (at around midnight). We rang reception who sent someone up to check and discovered the shower water was ice cold. They also informed that there was no maintenance staff onsite until the morning (rather poor given the size of the hotel and amount of rooms they have). To resolve the no hot water situation they were checking other random vacant rooms (which the only other room on our floor had no hot water either). Now its 1am and my wife and I are being sent to random vacant rooms on other floors looking for one with hot water to have a shower. We finally find one and shower, but then are offered absolutely no form of compensation (other than the token "sorry" from the front desk), for the inconvenience caused. At the least an offer of a free beer or breakfast or anything would have helped made it up to us, but no offer of anything at all means we would not ever be returning here again, and would advise others to look for more substantial accommodation near by that is better value with working amenities.

Alarms go off due to other patrons smoking in rooms.

4.0

Due to the alarm going off constantly, my family and I barely got any sleep. For the price I paid, being able to sleep through the night should have been the bare minimum we could expect. We will probably choose another hotel next year for our vacation.

Okay

6.0

Okay experience, I’ve always liked coming here for the theme rooms but the beds needs some serious upgrading and the jet tub was not clean - not worth the high ticket price for one night.