Hampton Inn Knoxville-Airport♡

Most staff excellent, double check shuttle before you book

8.0

Very clean, great easy access from airport

− Shuttle is not 24 hours as published, closed at 1am. Staff that checked in was on a mood.

Great hotel to stay at for business or leisure

10.0

It was nice. Plenty of parking. Had me on the 1st floor for my pets. So I could get them outside easy. It was clean. Very comfy bed.

− Nothing the hotel could do. Just had people talking in the halls til 4 am. So it kept my dogs awake which kept me awake trying to quiet them down so as not to disturb anyone else.

stay was ok, but cleanliness was the biggest issue

6.0

bed was comfortable

− shower curtain had pink mold, someone else's hair on bath towel, not enough lighting in room, light from hallway shown through front door frame while we slept, breakfast eggs did not look good, chair cushions at breakfast area visibly stained.

this location was on our route back to our home in IL

6.0

− have stayed at other Hampton inns with vent fan is bath.

Sometimes it’s not the faucility but the staff!

4.0

The introduction of my arrival was very pleasant. The young lady that greeted me was very polite and attentive considering it was a holiday. She gave wonderful advice about the area.

− What I didn’t like is being waken up to something bitting me. I jumped up to see what it was couldn’t really see anything so pulled the covers down more to see small dark specks of something. I called front desk but there was no answer. I went down to see if some was there but no one was there. I then went back to the room for another check to see more little specks. I then called the desk again to finally get an answer. This went on for an hour. I spoke to the lady at the front desk to explain to her what is going on.She stated we will have to have someone come up there to see if it’s really bugs or not. I sat in a chair for an hour. Then I finally decided to go down to the desk to see what was taking so long. She was up there talking about the situation to another guy… not expecting to see me come around the corner. So I said hello I’m from room 408 with the bugs. She said oh I’m waiting on maintenance. I stated you were going to call me back to let me know what’s going on. I can’t leave the front desk. She stated they haven’t called her back yet. But you were away from the desk when I tried to call earlier. She then went in saying do you have pictures. I stated yes I do. She said I’ll just come up there to see. She did come and use her camera and looked in the corner of the bed. She didn’t see anything. It’s was 5am in the morning I had slept good at all. So she stated your check out is at 11 I can give you another room for a few hours if you like. The new room was next door to the other one. She also said what I do when I go to hotels is use an iron with steam on the bed to make sure it doesn’t have bugs. I looked at her and stated. Who wants to do that when they’re traveling and you’re suppose to be an excellent establishment but thanks for the information. I did get in the next room to shower & got dressed. I couldn’t go back to sleep because I was itching from the bug bites. I just checked out. I did grab some coffee& breakfast on my way out.

Crap

7.0

Bed was comfy. Breakfast was good

− I paid for my stay on booking.com. everything was paid when I got there. I was told when I checked in that I had to pay $50 for some kind of fee and I would get it back when I checked out. Never got it back. When I checked out I was charged again not once but twice more for my stay. So I ended up paying $650 for a one night stay. Every time I would call to get my money refunded, all I was told is it didn't show up on their end. I won't be back