Hotels of Earth

Kempinski Hotel Hangzhou

★★★★★ No. 66 Lishui Road, Gongshu District, Hangzhou, CN

10 guest rating· 114 reviews

The five stars

Kempinski Hotel Hangzhou holds a five-star rating in its official classification, the requirement for every property in the Hotels of Earth collection.

The service side of those stars shows in its listing: Fitness facilities, Fitness center, Swimming pool, Room service and Terrace.

Guests score it 10.0/10 across 114 reviews.

About this hotel

Luxurious Accommodation

Experience the epitome of luxury at Kempinski Hotel Hangzhou. Indulge in spacious non-smoking rooms equipped with modern amenities including air conditioning and a safety deposit box.

Wellness and Dining

Unwind at our indoor pool, sauna, and hot tub, or stay active at the fitness centre. Savor exquisite meals at our on-site restaurant.

Exceptional Services

From concierge assistance to currency exchange, our dedicated staff is committed to ensuring a seamless stay. Take advantage of our 24-hour front desk offering valuable tips in English and Chinese.

Ready to elevate your stay in Hangzhou? Book now at Kempinski Hotel Hangzhou.

Rooms & rates

Pick your dates. Prices are live, not cached.

Standard Room, 1 King Bed, City View (Deluxe King Room)

Sleeps 3 · 42 m² · King bed

  • Desk
  • Laptop-friendly workspace
  • Air conditioning
  • Bathrobe
  • Separate bathtub and shower

<p><strong>1 King Bed</strong></p><p>452-sq-foot room with city views </p><br/><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - 50-inch flat-screen TV</p><p><b>Food & Drink</b> - 24-hour room service, minibar (fees may apply), and free bottled water</p><p><b>Sleep</b> - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets </p><p><b>Bathroom</b> - Bathrobes, slippers, and a separate bathtub and shower with a rainfall showerhead</p><p><b>Practical</b> - Laptop-compatible safe, laptop workspace, and phone</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Eco-friendly</b> - Reusable coffee/tea filters, recycling bin, and LED light bulbs</p><p><b>Need to Know</b> - No cribs (infant beds) or rollaway/extra beds available</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Standard Room, 2 Twin Beds, City View (Deluxe Twin Room)

Sleeps 3 · 46 m² · 2× Twin bed

  • Desk
  • Laptop-friendly workspace
  • Air conditioning
  • Bathrobe
  • Separate bathtub and shower

<p><strong>2 Twin Beds</strong></p><p>495-sq-foot room with city views </p><br/><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - 50-inch flat-screen TV</p><p><b>Food & Drink</b> - 24-hour room service, minibar (fees may apply), and free bottled water</p><p><b>Sleep</b> - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets </p><p><b>Bathroom</b> - Bathrobes, slippers, and a separate bathtub and shower with a rainfall showerhead</p><p><b>Practical</b> - Laptop-compatible safe, laptop workspace, and phone</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Eco-friendly</b> - Reusable coffee/tea filters, recycling bin, and LED light bulbs</p><p><b>Need to Know</b> - No cribs (infant beds) or rollaway/extra beds available</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Deluxe Room, 2 Twin Beds, River View (Executive Twin Room)

Sleeps 3 · 46 m² · 2× Twin bed

  • Desk
  • Laptop-friendly workspace
  • Air conditioning
  • Bathrobe
  • Separate bathtub and shower

<p><strong>2 Twin Beds</strong></p><p>495-sq-foot room with river views </p><br/><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - 50-inch flat-screen TV</p><p><b>Food & Drink</b> - 24-hour room service, minibar (fees may apply), and free bottled water</p><p><b>Sleep</b> - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets </p><p><b>Bathroom</b> - Bathrobes, slippers, and a separate bathtub and shower with a rainfall showerhead</p><p><b>Practical</b> - Laptop-compatible safe, laptop workspace, and phone</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Eco-friendly</b> - Reusable coffee/tea filters, recycling bin, and LED light bulbs</p><p><b>Need to Know</b> - No cribs (infant beds) or rollaway/extra beds available</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Junior Suite

Sleeps 3 · 53 m² · Extra-large double bed (Super-king size)

  • Air conditioning
  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Seating Area

The spacious air-conditioned suite provides a tea and coffee maker, a seating area and a safe deposit box. The unit offers 1 bed.

Superior Suite

Sleeps 3 · 80 m² · Extra-large double bed (Super-king size)

  • Air conditioning
  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Seating Area

The spacious air-conditioned suite features a tea and coffee maker, a seating area and a safe deposit box. The unit has 1 bed.

Executive Suite

Sleeps 3 · 89 m² · Extra-large double bed (Super-king size)

  • Air conditioning
  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Seating Area

The spacious air-conditioned suite provides a tea and coffee maker, a seating area and a safe deposit box. The unit offers 1 bed.

Deluxe King Room

Sleeps 3 · 42 m² · Extra-large double bed (Super-king size)

  • Air conditioning
  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Slippers

Air conditioning, a tea and coffee maker and a safe deposit box are offered in this spacious triple room. The unit has 1 bed.

Deluxe Twin Room

Sleeps 3 · 46 m² · 2× Twin bed

  • Air conditioning
  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Slippers

The spacious twin room provides air conditioning, a tea and coffee maker and a safe deposit box. The unit offers 2 beds.

Grand Canal View King Room

Sleeps 3 · 42 m² · Extra-large double bed (Super-king size)

  • Air conditioning
  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Slippers

The spacious triple room provides air conditioning, a tea and coffee maker and a safe deposit box. The unit offers 1 bed.

Executive King Room

Sleeps 3 · 42 m² · Extra-large double bed (Super-king size)

  • Air conditioning
  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Slippers

Air conditioning, a tea and coffee maker and a safe deposit box are provided in this spacious triple room. The unit offers 1 bed.

Amenities

  • Free WiFi
  • Heated pool
  • Indoor pool
  • Swimming pool
  • Fitness/spa locker rooms
  • Spa/wellness center
  • Spa/wellness center services
  • Sauna
  • Fitness classes
  • Fitness facilities
  • Free Parking
  • Breakfast in the room
  • Restaurant
  • Air conditioning
Show all 86 amenities
  • 24-hour front desk
  • Tour desk
  • Business center
  • Room service
  • 24-hour security
  • Non-smoking rooms
  • Non-smoking throughout
  • Access to health care professionals
  • Beauty Services
  • Car hire
  • Cashless payment available
  • CCTV in common areas
  • CCTV outside property
  • Cleaning standards that are effective against Coronavirus
  • Coffee Shop on site
  • Concierge service
  • Contactless check-in/check-out
  • Currency exchange
  • Daily housekeeping
  • Delivered food - securely covered
  • Dry cleaning
  • Emergency cord in bathroom
  • Evening entertainment
  • Express check-in/check-out
  • Face masks for guests available
  • Facilities for disabled guests
  • Fax/photocopying
  • Fire extinguishers
  • First aid kit available
  • Food delivered to guest room
  • Fruits
  • Garden
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Happy hour
  • Hot tub/Jacuzzi
  • Ironing service
  • Key card access
  • Kid meals
  • Kids' club
  • Laundry
  • Laundry washed per local authority guidelines
  • Lift / Elevator
  • Live music/performance
  • Luggage storage
  • Massage services
  • Meeting/banquet facilities
  • Nightclub/DJ
  • Outdoor furniture
  • Personal trainer
  • Physical distancing in dining areas
  • Physical distancing rules followed
  • Private check-in/check-out
  • Process in place to check health of guests
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Sanitized tableware & silverware
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Soundproof rooms
  • Staff adhere to local safety protocols
  • Steam room
  • Sun terrace
  • Sun umbrellas
  • Terrace
  • Themed dinner nights
  • Toilet with grab rails
  • Tour/class on local culture
  • Wheelchair accessible
  • Wine/champagne

Location

© OpenStreetMap contributors

No. 66 Lishui Road, Gongshu District, Hangzhou, CN

Check-in
from 02:00 PM to 12:00 AM
Check-out
until 12:00 PM

What guests say10114 reviews

+ Exceptional service+ Beautiful location+ Amazing room quality− Deposit requirement not disclosed− Lack of smart TV and robot delivery service
Cleanliness10.0
Service10.0
Location10.0
Room Quality10.0
Amenities10.0
Value for Money10.0

Treat yourself to luxury at the Kempinski Hangzhou!

10.0

The location was just across from the Grand Canal and was easily accessible from the train station. The room was simply amazing, sleek, elegant, and ultra modern. The personnel was extremely courteous and professional. Breakfast was out of this world! I will go back for sure!

− Nothing!

Simonetta · US · 2026-06-24

Wonderful stay

10.0

The hotel is quite new and I had a wonderful time staying here. The property is quite new and the decor has a truly luxury feel. One of the highlights was the amazing bread shop downstairs—definitely worth a visit! I also want to give a huge thanks to Mark from the front office management team for being so helpful and welcoming. I will absolutely be staying here again on my next trip.

Gigiliciouss · THAILAND · 2026-06-19

Exceptional stay

10.0

The hotel has a nice and grand atmosphere, and our interactions with staff were exceptional- all were very helpful, friendly, patient, and willing to go beyond their necessary duty. Breakfast was excellent and the view of the grand canal was very nice and soothing. It provides a calmer atmosphere than staying at west lake. There are also some malls nearby for shopping

Swl0321 · SINGAPORE · 2026-06-18

Perfect blend of relaxation & convenience with helpful staff

8.0

Kempinski Hangzhou is a fantastic place to relax and unwind, whether you are here for business or just to enjoy some leisure time. Its excellent location means you can easily get to the nearby shopping centres and a variety of restaurants and cafes, so you will never feel stressed or bored. The area is lively but also peaceful, so you can unwind without having to travel far. The front desk staff are incredibly helpful and always there to lend a hand, making your stay as smooth and enjoyable as possible. Plus, you can enjoy a view of the UNESCO-listed Great Canal with lots of greenery from your room.

chinwee76 · KUALA LUMPUR, WILAYAH PERSEKUTUAN · 2026-06-02

Best hotel in Hangzhou

10.0

A fantastic hotel! Would recommend this place for anyone travelling to Hangzhou. The rooms are so stylish and beautiful, as is the view. We loved the spa, sauna, gym and the buffet breakfast was amazing. The staff were incredibly kind and so helpful. It was my birthday and Mark and the team organised a beautiful cake and card which made our stay so special. The location is also fabulous. Perhaps it seems a little far away from the lake but I think it's the best location. The old streets and canals nearby are very interesting with great shops and cafes and lots of great spots to people watch away from the really busy areas. Would 100% recommend the hotel and we hope we will be back soon!

− Nothing, the stay was perfect. A home away from home.

Tina · AU · 2026-05-27

Guest review

10.0

Alles wie immer perfekt.

Marco · DE · 2026-05-24

Hotels of Earth · questions

Is Kempinski Hotel Hangzhou really a five-star hotel?
Yes. Its own classification data carries five stars; that rating, not a style label, is what puts a property in this collection.

Good to know

A deposit may be required at the property.

›Parking

Free public parking is possible on site (reservation is not needed).

›Internet

WiFi is available in all areas and is free of charge.

›Pets

Pets are not allowed.

›Children and extra bed policy

Children of any age are allowed.

Children up to and including 3 years old stay for free when using an available cot.

Children from 6 years old to 12 years old stay for CNY 204 per person per night when using an available extra bed.

People 13 years old and over stay for CNY 408 per person per night when using an available extra bed.

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.