Econo Lodge Douglassville - Pottstown♡

Guest review

2.0

durty room lights did not work microwave did not work

Don't waste your time or money!

2.0

Made reservation through Hotels.com the day before. Arrived early went to get something to eat. When I tried to check in I was told that I had no reservation. The place was run down. I was trying to communicate through a large glass window with a small hole. I could barely understand her and she could not hear me either. When I finally got through to hotels.com they called the hotel and was told they cancelled the appointment because we were a no show. I've never been treated so poorly by a hotel.

Stay away.

2.0

This was pretty bad. The room was a disaster. Stuff all over the walls, whoever was fixing stuff was not someone who knew how to. It was very bad. Also booked a non-smoking room and was put into a smoking room which felt like sleeping in a pack of cigarettes.

Guest review

6.0

The property was fine and for a budget model it's about what you'd expect. My issue was with the reservation itself. The night before my check-in, I received a call from the front desk who stated they were overbooked and the room I requested wasn't available but they could give me a smoking room with a king bed (I had requested a non-smoking room with two queen beds). I mentioned how much of an inconvenience this would cause me and they said they'd call me back. 10 minutes later I received another call and they said they would have a room for me. Upon arrival, they said someone else had already checked-in under my name (simply a coincidence in names I guess) but they stated my room wasn't available, but they could give me a room with two full beds. I said this would be fine, but then there was a mixup with the deposit which she had charged someone else to my room and wanted to put my deposit on another room. I explained that this would not be acceptable as I don't know if the other party might trash their room and I didn't want to be responsible for it. Eventually she figured it out and gave me the key to the room but the whole check-in took around 20 minutes, after I had a long day and had food sitting in my car. I'm not sure why they overbooked in the first place or why there was such an issue with the check-in process, maybe the staff is new or needs additional training but I will certainly not be using this motel again.

Guest review

4.0

First of all they put us in a smoking room when I booked a non smoking room with my small kids. Okay whatever. 2nd of all, the morning of check out, which is at 11, they were pounding on the door at 930 and I said just a minute and they continued to try and break into the room when we weren't all decent, again 2 small kids. Not sure if we'll be going back terrible service.

Budget business stay nothing special

10.0

Checkin staff was super nice. Room was ok for the price and area. It’s a bit outdated and run down. Bed was ok and bath/shower was fine. AC unit was not the best but manageable.