GreenTree Pasadena Inn

Green tree

10.0

Amazing front desk

Guest review

6.0

beds were ok

OK in a pinch

6.0

Staff were friendly but not equipped to deal with people checking in. Lobby was full of people waiting and using the pool and a line quickly grew out the door. I was given keys to a room that wasn’t ready, then a key that didn’t work and had to cut through the crowd each time. Room was comfortable and quiet but was in need of a serious upgrade. Bathroom door squeaked loudly and wouldn’t close. Had to use a shoe as a door stop. Moulding in bathroom was falling off, exposing mold.

Guest review

2.0

This place is not what the pictures make it seem. We couldn’t check in at 2p bc it was early which was fine but we got back at 4pm had to wait 46 minutes to be given the room keys. The room with two queens wasn’t clean yet. We had 5 people check in after us with single beds. It was just chaos. The blind was torn and has duct tape,food packets in the drawer, and cutlery. The grout and drain were disgusting in the restroom. The floors were dirty all outside and in the halls. It needed to be vacuumed. This place needs an overhaul.

Green Tree is a great hotel

10.0

The staff was great, rooms were very clean and and comfortable, would 100 percent stay there again.

Ehh..but I’d stay again.

6.0

There was a pool. The bed was nice and clean. The rooms seemed half way updated with a microwave, fridge and coffee maker. However there was gum stuck to the side of my nightstand that wasn’t cleaned, the trim in the bathroom was coming off, the electrical strip on the side of the bed was loose and the toiletries in the shower seemed watered down. The breakfast was left to be desired and the room where it was had maintenance issues as well, like the cupboards were hanging off the hinge in places. We were there for 2 nights for a concert. It is in a great walkable location. I give it 3 stars for the maintenance issues and lack of attention to detail with updates. However the staff was very personable and friendly. There is a wholefoods accross the street where we ended up getting our coffee and breakfast. Despite the 3 stars, I didn’t feel dirty. I would stay here again, especially if there was another rose bowl event. It was just a bit pricey for the 3 stars, could have been because of the event.