Executive Inn by OYO Kilgore North♡

Gross

2.0

The room had roaches in the bathroom and the room could have been alittle cleaner.

Disgusting

2.0

Not sure how this place got any positive reviews . Driving cross country and decided to stay to get some sleep checked in at 1030pm and left at midnight because of the unsafe unsanitary condition of the room . AC did not work and it was over 90 degrees that day . Bed had no actual sheets just blankets put on top of it and uncomfortable and itchy . Holes in the wall rust and calcium build up everywhere. The last straw was when a cockroach fell on my face when I was lay in bed trying to sleep. Waiting on my refund this place needs to be shut down and or reported to the health department. Stay far away .

Guest review

2.0

Took our money charged us a fee and canceled our reservation, did not refund our money lied about what happened and even is hiding and not willing to give a refund. Showed up to check in since we were driving on the road the day we booked the room, they allowed us to book after check in time before we left our house, i called and asked if we needed to move it to kust saturday and sunday since i booked it after the check in time and they said no that it be fine just to check in when we got there. We got into Kilgore and at the motel by 6 am, i tried to check in and they told me that they canceled the reservation and sold out the rooms. I asked if we wouls get a full refund due to the insurance we paid for on the app and they said yes. When i called again since i had not see the one key cash go back into my account and or the money we paid they said that i was beinf charged $119.50 for no call no show. I had to go to the Motel 6 next to them and pay $80 for a room which is a lot cheaper than this motel but they still had my reservation going on the app so some random person got my room and it was apparently fully paid for and they refused to do a refund when Expedia called. I called their main OYO center and they told me that the property "Agreed to a full refund and i will recieve a call from their agents to refund the $119.50" never received refund or the call. Do not recomend this motel.

Guest review

10.0

Great customer service at bars and restaurants. Walking distance to shopping strip. Room service took about an hour to bring water and clean towels. Carlos bartender was amazing. Charlene at underground has exceptional customer service care. Prices are great. Would stay again

Guest review

10.0

Read the reviews before staying wasn't sure what to expect. I was pleasantly surprised with how clean our room was. Our hotel was pretty quiet. Parking was very close to the door every time. Didn't have to wait long for the elevator. Rooms were pretty good sized. And the A/C and heater worked pretty fast.

Guest review

10.0

Cons were the bathroom sink drained very slow and there was no shampoo, conditioner or soap only one bar of handsoap. I had come prepared with our own restroom supplies so it didn't bother us much.