Embassy Suites by Hilton Richmond♡

Uncomforable

3.0

AC was down. Was sweating as soon as I walked in. I thought it would be better when I entered my room but it wasn’t. I went back to lobby to ask the attendant was the air broken and he stated that it wasn’t pumping fully. He told me they were telling guest as they were checking in. I wasn’t aware of it at check in. No one mentioned anything to me about it.

McNear Family Vacation

10.0

Excellent hotel. Exceeded our expectations. Great place to stay

− N/A

Guest review

1.0

Room was dirty and dusty. Curtains torn dust on furniture. No handle on refrigerator door.not like the embassy suites I'm use to. Very disappointed

− All the above

Guest review

1.0

Location

− Hotel was dirty, plumbing issues, hair was in the bed and dirty pillow case. Immediately left this property. Customer service was nice

We had a great time. We were very comfortable and treated super nice

10.0

The size of the room, how clean it was, how friendly the staff was.

− Bathtub didn’t have a stopper

Bait and switch

2.0

Ever buy a car and realize too late that it's a lemon? Same deal here. We are at the hotel now as I type this. My wife and I booked this hotel last month after searching around the area. After checking in, the first thing we noticed was how very warm the room was. We tried to lower the temperature, but noticed that the thermostat wasn't working. I requested for it to be fixed, in which we were told by the front desk that the air conditioner was not working properly throughout the entire building! She then let me know that there was a notice about it on the website. Interestingly enough, when we initially booked the room, there was no mention of this on the website at all. If there were, we wouldn't have chosen this hotel in the first place. So, this must have happened AFTER we booked and paid. This angers me further and makes me question why I never received any kind of email or message letting us know this. Next, we opened the mini refrigerator and saw a major piece was missing, making it nearly unusable. Then I turned on one of the lights in the living room, in which the bulb was flickering. If you have epilepsy or suffer from seizures, beware. Finally, one of the perks we saw when we booked was that there was a balcony. However, there is a note on the door that reads the balcony cannot be opened, due to the safety of the guests. If it can't be used, why is it mentioned as a perk!? It should be called what it is: a floor-to-ceiling window that can't be opened. The last few issues, we could have lived with. But everything as a whole completely ruined our experience. This was a total waste of money. Considering the fact that this is the second bad experience in as many bookings we had at a Hilton hotel, I am GREATLY reconsidering ever using Hilton again.