La Quinta Inn & Suites by Wyndham Indianapolis Downtown♡

The stay was pleasant. The wet carpet will not deter us from staying there again

9.0

We’ve stayed here for the last three years. We love the proximity to downtown and Gainbridge Fieldhouse. The staff is friendly

− The biggest issue was maybe an ice machine leaking. I’m not sure but the carpet on our floor was soaked. They tried to lay towels down but it did no good.

Very disappointing experience, and unfortunately there is still no resolution.

2.0

Very disappointing experience, and unfortunately there is still no resolution. We arrived at La Quinta at 11 pm only to find out they could not provide the room type we had reserved. On top of that we called them at 2 pm earlier that day reconfirming that room is ready and we would arrive. The only room they offered had one king bed instead of two, and when we tried to make it work, the room had a soaking wet floor with towels laid out. It was simply not a room anyone could stay in. Another guest with the same issue was transferred to the Sheraton next door without any problem. We requested the same, but the front desk employee had just started his shift and didn't know how to process the hotel transfer. Even the Sheraton front desk explained the procedure to him over the phone, but nothing was resolved. It was nearly 1:00 a.m., we had an important business meeting the next morning, and we were forced to check into the Sheraton ourselves. As of today, I still have charges from both hotels on my credit card, and the manager has yet to contact us or resolve the situation. As a travel advisor, this is the first time I've experienced something like this. I book hotels for clients every week, and after this experience I can honestly say I will no longer recommend La Quinta or any hotel under the Wyndham brand to my clients until this matter is resolved. I sincerely hope the manager sees this review. If this is how travel advisors are treated, I feel even worse for the average guest. Very disappointing customer service and a complete lack of accountability. Management in unreachable. Been 3 days, multiple calls and emails has been made still no respond

Sleepless nights

6.0

Overall hotel was clean. Our room sink and shower was slow to drain. Reported to front desk on Thursday come to find out maintenance wasn't at work. Reported on Friday no show on maintenance. Staff was courteous. Parking available in underground parking entrance maybe too low for a full size pickup truck. Elevator small enough room for two people with two bags or four medium size people with no bags. Some room face the main street so at nigh you will hear, cars, motorcycle, truck and sirens all through thr night. It is one of the cheaper options in the area.

Not up to standards

2.0

1st room was not cleaned so we were put in a different room which faced the road. Heard cars racing all night. The floors were dirty, every day we had to re key our room cards, breakfast was horrible, first day eggs were powdery second day no coffee or napkins, front desk seemed bothered when we asked for more coffee. We had room service cone in after 2 days, they did clean the marks on our floor and changed our towels but didn't make the bed, left someone else's hair on the floor and only 1 coffee no sugar. I guess you get what you pay for. Only our second experience staying at La Quinta and the last time we'll choose this brand