Hilton Garden Inn Ottawa Downtown♡

Guest review

10.0

El hotel es estupendo, buenas habitaciones, moderno, limpio, con personal super amable, bien ubicado, con parking de acceso directo y, todo, por un buen precio. Repetiría sin dudarlo

− Todo estuvo bien

Guest review

7.0

Habitacion

− El desayuno y su atención

Our Worst Hotel Experience

4.0

Our stay was extremely disappointing, not only because of the poor service we received, but because of the complete lack of accountability afterward. Before leaving for the day, we informed housekeeping that our room could be cleaned. We returned in the evening to find it had not been serviced. When we politely raised the issue at the front desk, the staff member named Stephanie rolled her eyes at us, and while we were speaking with the manager, Stephanie raised her voice at us in front of other guests. We remained calm and respectful throughout the entire interaction, yet the manager did nothing to address her employee’s behavior or offer a reasonable solution. What made the experience even more shocking was the manager’s (Donna) comment that “it doesn’t matter if you’re Diamond for Life.” After spending thousands of dollars and years of loyalty with this brand, hearing that was incredibly disrespectful and made it clear that loyal guests are not valued. To make matters worse, we emailed management after our stay. More than a week later, we still haven’t received a response, not even an acknowledgment. That level of customer service is simply unacceptable. The housekeeping failure was frustrating, but the disrespectful treatment and the complete lack of follow-up from management were far more disappointing. We expected professionalism and basic courtesy and received neither. Unfortunately, based on our experience, we cannot recommend this hotel and will not be returning.