The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorisation form and present a copy of the person's ID and credit card.
Kindly note that checkout between 12:00 PM to 06:00 PM will be subject to half night charge at the rate of the day. Check-out after 06:00 PM will be subject to full night charge at the rate of the day.
During Ramadan all bookings including breakfast will have full Suhur buffet instead. There will be no other breakfast served after sunrise but non-fasting guests are welcome to explore the room services menu. For half-board bookings, both Suhur and Iftar will be served.
Hajj Season 1447 AH – Guest Check-in Restrictions
In accordance with directives issued by the relevant authorities for the Hajj Season 1447 AH, guest check-in at all hospitality facilities in Makkah is restricted during the Hajj period.