DoubleTree by Hilton South Charlotte Tyvola♡

Poor job for a Hilton

4.0

− Upon arrival no one gave me breakfast passes I had to go back the next morning to tell them it was included with my stay. Breakfast not worth it anyway. Didn’t tell me about amenities or when things close that’s on the property. I had to request more towels the next morning & they gave me a hard time about that. There wasn’t any towels stocked at the towel station at the pool I had to come in wet to let them know. Overall poor service.

Great people right here! Listen to meeeeeeeeeeeeeeeeeeeeeee

10.0

I took a shuttle from the airport to this Double Tree hotel. Turned out to be the wrong location that I took. 🫣 I didn’t have any encounters with this doubletree location but let me tell you. Mr. D. Greenidae was noting more than AMAZING! His customer service was excellent! His smile was so contagious. The way he was talking and guiding his customers had me at awwwwwww. He asked for reviews and so I couldn’t resist. I said, I am not even staying here but I will give my review. So here it is. I’m also planning a family reunion next year and out of All of the hotels in the area. This one right here has won my daughter and I over. Looking forward to doing business with this location right here. Now I can’t leave out their shuttle driver. He went above and beyond as well. Thank you for your great customer service and care.

Expensive and average

6.0

average, not friendly, didn’t take cash, had to pay for parking, not dirty but not standard clean. I would not come back.

Worse hotel I’ve been to

2.0

Our flight was delayed and they put us as a “no show” and made us call our travel agent to receive the payment card on file. Once my travel agent called them and provided a number for them to call and get CC information, the front desk staff (I think Dave was his name) started complaining about having to do the travel agents job. He then told us “call us next if you’re running late” yeah…let me figure out away to call you from 35,000 ft for a room we already booked and paid for. We didn’t receive a email or courtesy call asking for check in times. 2. None of the rooms have a safe! If I knew this before I booked, I wouldn’t have even booked this hotel. If you’re a person who needs a safe (you know who you are) don’t book this hotel. Maintenance staff said “oh yeah we’ve been thinking of putting safes, just haven’t done it yet” 3. The room AC vent sits right above the bed. You get the luxury of listening to an old ac unit that sounds like a jet engine. 4. We booked the shuttle to leave at 5:30am the night before. In the morning we were told it only runs on the hours. They’re sign literally tells you that you can book the shuttle between the hours. Worse hotel experience of my life

My weekend visit

10.0

Clifton (front desk manager) and Amaya (front desk agent) were absolutely amazing. They were very nice and attentive. Any need my family and I had during our stay they were able to meet/ find a solution. Would definitely visit this hotel again.

It was okay for the moment but I won’t book with them again

2.0

The beds and pool

− Horrible staff with hidden fees