Homewood Suites by Hilton Chattanooga - Hamilton Place♡

Guest review

7.0

The staff was cordial and accommodating.

− Adjusting the room temperature was a task. It was already set on 68° when we arrived which was good because the outside temp was in the upper 90's. Adjusting it to 70° made the heat come on and the vent was directed at my bed; that wasnt going ro work, so we turned it back to 68°; it was freezing; I had to get a blanket. After getting up a couple of times during the night, it was finally okay. I had to make thes adjustment daily. Also, we had a roach and ladybugs appear in the room.

Terrible service and dirty areas

2.0

The Homewood Suites brand is usually a guaranty of well taken care facilities and very good customer service, well, unfortunately this location is the exception. The room was never cleaned up after multiple requests that were plainly ignored by the staff. Fresh towels and toilette supplies had to be requested several times as well. The cleanness of the food area was sub standard and the food was overly greasy. Made plans to grill by the pool with the hotel grills, those were out of propane and the response was they would refill the next day. One of the mattresses was very filthy, and I could go on. As I had talked to the hotel GM, I perceived the apologies sincere, however, the rest of the staff did not even try to make things right.

Guest review

4.0

− The breaksfast was exactly the same for 4 days

Guest review

6.0

Food

− Waiting

Vacation Travel stay

10.0

Room was good size, clean and comfortable.

− Nothing

Good comfortable place to stay.

7.0

Room was large and roomy for our family of 4 and beds were comfortable. Hot breakfast was excellent with choices of waffles, eggs, sausage, breads/pastries, oatmeal and much more. Ice machine available on every floor. Free onsite parking. Housekeeping available every other day depending on the length of your stay. Full size fridge made ice.

− Receptionist was not the greatest when we checked in around 4 p.m. on June 21st. She had no name trash on so I can't provide a name but she had the "I don't want to be here attitude". Bathroom had mold on the ceiling and the sliding glass door was broken/not on the track which we reported immediately so we wouldn't be held accountable for that. Looks like the there was a light above the shower that someone removed and tried to cover up but didn't do so correctly as there are holes in the ceiling that still need to be patched up (room 314).