Hyatt Regency Hill Country Resort and Villas♡

Absolutely fun!

10.0

It was family friendly, had everything you would need at a resort. The lazy river was fun, the lounge pool was exceptional and the room was beautiful. The services onsite had several restaurant options, and all were delicious in their own. Staff was absolutely amazing!

− No complaints

Guest review

10.0

Beautiful location but need to watch credit card charges.

− Having a 500.00 hold on top of a 150.00 damage hold

Great Local Get Away Spot

10.0

The property is very clean dna the staff is exceptionally friendly. They have a lot of free perks and activities for kids.

Its a Family Affair. Always a pleasure visiting this property

10.0

I loved the kindness of EVERYONE! Wherever we walked we were greeted and made felt like we were home.The staff was wonderful! Could have used a better snack selection wouldve been nice. But other than that, everyone from front desk to house keeping, to staff walking around they ALL were so warming. The drinks need more of a variety, as well as the snacks on the retreat floor. Everything was amazing! The activities were fun for my toddler, I loved how much it felt like home. You literally saw kids walking around without a care in the world, happy and safe. You can let them wander around and have a good time. The lagoon does need a little more of the swimming part, it has too much "floating device" room. My teen didnt want to get in the lagoon because there really wasnt anywhere for him to swim since the side we were on, the deepest was 3.5 feet. The other pool was nice, looked like a jungle. For it being a sold out weekend, There were so many activities and things going on that it it didnt feel overcrowded, overwhelming nor crazy. I think The Hyatt knows exactly what they're doing, they are about customer service and experience. Thank you for making us feel so welcomed! A great birthday weekend for my mother, much needed after a horrible accident that she walked away from with just a few scratches. So thank you for helping her enjoy the getaway! You're all amazing!!

Credit card abuse/mishandle

8.0

I really enjoyed the stay until the last night. We went to dinner and they charged my room and also charged my credit card which I provided to pay with. Then they charge my daughter credit card for her food and mine on her card. It wasn't even busy in there for a mistake this big!! The front desk decides to hold 700.00 dollars on a prepaid stay with them. That got there money up front!! People please watch your credit card they will get you if the can. This put a bad taste in my mouth with them. I have another trip in two weeks but now I don't want to stay with them because of how poorly they handle my credit card. I also had cash with me they don't except cash at all. So you are at liberty to trust them when they walk away with your card. Will get a prepaid card if I ever stay with them again!

Great place for families.

8.0

Lots of facilities and the lazy river is excellent. Big Spring lagoon has lots of water activities, could benefit from some extra shade and seating

− Seems like there is always something to pay for. Could have included some water sports at the Lagoon to be free for guests staying at the hotel. Maybe one free session (kayak,paddle board) for each night booked . The buffet being charged according to kids age ($9 for 9 year old, $12 for 12 year old etc (up to 12 years old) was a nice touch to keep food bills more reasonable .