Spark by Hilton Bardstown

Worst Hilton Ever!!

2.0

This place had structural damage and disgusting smells all throughout. The gym was down and no air on the first floor. Knowing they had issues- no one mentioned anything to us prior to checking in.

Guest review

8.0

Everyone was very friendly and helpful. Our location was close to everything we needed. Would definitely stay there again if I was in the area.

− The free continental breakfast could have used some more food. Tea bags were not even restocked. It was a little lacking.

Wish I had known

6.0

Arrived was getting luggage out. An employee who was leaving greeted us and asked if we had a digital key and what room we were staying in. I gave her the number, and she said there had been a flood and for us to drive further down and enter in door 5. We were grateful, but from our second floor room, there was no way to get to the lobby except to go outside and walk to the opposite end of the building. The hallway smelled really musty, and the baseboard was torn off. The elevator was extremely slow. The door to lobby on both floors said do not enter. The room was spacious, updated, and clean. The bathroom was updated, the shower glass door had soap scum, and the floor was not completely clean. If I had known about the flood and the musty smells, I wouldn't have made the reservation. Since there is not a coffee maker in these rooms, we did not really have access to lobby and coffee. Left very early.

Canceled reservation due to flooding issues on 1st floor...

4.0

I am so disappointed in Spark by Hilton in Bardstown, KY. I was suppose to be staying there during Kentucky Music Week festivities. However, all amenities closed due to flooding issue on 1st floor. I did not find out about the issues through call from the hotel manager as expected. It was only through message on KMW Facebook page from another who had called himself to confirm his reservations that many of us heard of the issues at hotel. The only reason I did not give lowest rating is that they did allow cancellation of reservation without fee. This did mean finding another place to stay though at the last minute... You are truly going to loss many Kentucky Music Week customers due to lack of communication by the hotel about situation.

Not Good Not Bad

6.0

This is just an average hotel, nothing special. Like any other average hotel, they rented out the pool for a birthday party and it was overrun with a traveling sports team. However, I was surprised to find that it doesn’t have EV charging facilities, which is something they should consider adding. I’d probably choose a different hotel next time we visit.

Noisy and prices r very high

4.0

Some Door is close to parking lot

− Loud kids running screaming slamming doors no parents with them staff didn’t pay attention never at the front desk had to call n report noise after listening to it for hours on in I got fed up at 11pm that it was still going on