Fairfield Inn & Suites Jackson♡

Was the worst hotel we ever stayed at

1.0

Didnt even try it was so disappointing all the way around

− I am writing to express my disappointment regarding my recent stay and to formally request appropriate compensation for an experience that fell well below the standards I expected when booking through Priceline and staying at your property. One of the amenities that influenced my decision to book this hotel was the in-room television. Unfortunately, upon arrival, the television in our room did not work. After reporting the issue, the only solution offered was for us to pack up all of our belongings around 10:30 p.m. and relocate to another hotel across the street. As locals without power due to the storm, we were already dealing with an inconvenient situation, and this only added to the frustration. We also never moved rooms because of the time and the inconvenience of having to pack everything up late at night. What was most disappointing was that no effort was made to make the situation right. There was no offer of compensation, partial refund, room credit, or other gesture of goodwill. Customer service is often measured by how problems are handled, and in this case, the response fell far short of reasonable expectations. I paid for a room with certain amenities, and those amenities were not provided. While I understand that maintenance issues can happen, the lack of a meaningful resolution and the significant inconvenience caused by the situation made this an unacceptable experience. I respectfully request that both the hotel and Priceline review this matter and provide appropriate compensation for the inconvenience, disruption, and failure to deliver the accommodations that were advertised and paid for. I would appreciate a response within the next several business days outlining how you intend to resolve this issue. Thank you for your time, and I look forward to hearing from you soon.

Clean, friendly, fast and comfortable

10.0

We left before the breakfast but I am sure that it was good. Manager was awesome!!

WORST HOTEL EXPERIENCE EVER

2.0

This was, without question, the worst hotel experience I have ever had. What started as a relaxing evening with friends and family quickly turned into a very uncomfortable and disappointing situation. A small group of us were sitting in the lobby area enjoying a few beverages and having normal conversations. We were not causing any disturbances beyond casual conversation, and the atmosphere was friendly and relaxed. At one point, the front desk employee, Andrea, approached us and asked us to lower our voices because she said she couldn’t hear her phone. We immediately respected her request and quieted down without any argument. Later in the evening, we all went to our rooms and went to bed. However, sometime after that, we were suddenly awakened by calls and were confronted by the same employee, Andrea, who was threatening to call the police on us. This was extremely confusing since we had already gone to our rooms and were asleep. She said she had guests leave and also call and complain, yet we saw her on the phone once and never saw anyone leave. Instead of calmly explaining any concerns or attempting to resolve the situation professionally, the interaction felt unnecessarily aggressive and disrespectful. The situation escalated quickly, and we were ultimately told we had to leave the property immediately. Being forced to leave the hotel in the middle of the night at around 2:00 AM was not only shocking but also incredibly frustrating and inconvenient. We were left stranded without a place to stay at that hour, despite having done our best to comply with the staff’s earlier request. Overall, the experience felt very unprofessional and poorly handled. What should have been a simple and respectful interaction from hotel staff instead turned into a stressful situation that completely ruined our stay. I would strongly encourage management to review how situations like this are handled so that future guests are treated with more professionalism, communication, and respect.

Guest review

7.0

Pool

− The beds in room

Guest review

1.0

It being clean

− Well no hot water. My daughter hit her head in the pool playing. The door latch on the door was busted. The phone cord was broken to the phone