Hyatt Regency Guam♡

Great area. For the price it was no clean enough

6.0

Size of room, deslgn and pool beach area.

− My room was not available till after 4.30pm. On my floor there were bags of laundry in the hall way and uncollected room service dirty dishes till after 8.30pm. The room was not so clean.

Hyatt guam

8.0

Clean hotel and room. Good atmosphere. Restaurant food quality was very good. The staff were friendly and professional. Would 10/10 recommend staying here.

If you are Vegetarian dont go to this hotel

2.0

⭐⭐☆☆☆ (2/5) I rarely leave negative reviews, but I feel it is important to share our experience. My family and I traveled from Tokyo, Japan, expecting the high standards that Hyatt is known for. We chose Hyatt Regency Guam because we believed a 5-star hotel would provide excellent hospitality, good service, and suitable dining options. Unfortunately, our experience was very disappointing from the day we arrived until the day we left. We understand that Guam had just experienced a typhoon, and we appreciate that the hotel may have faced staffing challenges. However, this should not become the guest's problem, especially at a 5-star hotel. Our check-in experience was not welcoming. After a long international journey with two children, we expected a warm greeting, but instead the staff seemed uninterested. On our first evening, room service was unavailable, so as strict Indian vegetarians we had no choice but to eat wafers and snacks that we had brought with us. The next morning, we requested toothbrushes around 9:00 AM, but they arrived about 30–45 minutes later. By the time we were ready for breakfast, service had ended at 10:00 AM. Nobody informed us of the breakfast timings during check-in. When we spoke to the front desk, they apologized and suggested we try the restaurant because they had vegetarian options. However, the restaurant staff seemed unsure about what was actually vegetarian. After waiting around 20 minutes and several trips to the kitchen, they finally served us a vegetarian burger and spaghetti. It was clear the staff were not familiar with vegetarian meals. The biggest disappointment was the food. For a 5-star international hotel, the vegetarian options were extremely limited. Breakfast mainly consisted of bread, fruit, juice, and salad. There were no proper hot vegetarian dishes. We have stayed at many Hyatt hotels and other 5-star hotels around the world, and this was by far the weakest vegetarian offering we have experienced. Finding vegetarian food outside the hotel was also very difficult. One evening, we ended up walking nearly 2 km with our two children to K-Mart just to buy something we could eat. Housekeeping was another issue. We requested room cleaning around noon, but nobody arrived until 2:30 PM. Since our children were sleeping, we asked them to return at 4:00 PM. Nobody came back until after several more calls to the front desk, and housekeeping finally arrived around 4:40 PM. We also requested a late checkout until 2:00 PM because our flight was at 5:30 PM and we were traveling with two young children. The request was refused because the hotel was "fully booked." While we understand this can happen, it was difficult to accept after experiencing repeated service delays throughout our stay. The staff were polite, but the overall service, communication, housekeeping, and especially the lack of vegetarian food did not reflect the standards expected from a Hyatt Regency. I hope management takes this feedback seriously and improves the guest experience, particularly for international travelers and vegetarian guests.

Guest review

10.0

Everything from the service to the food to the quality of the room. Would definitely book there again.

− The pools weren'topen, but it's justified. We just had a typhoon pass us and the crew spent a few days cleaning the pool areas.

Hyatt regency Guam ♥️💯👍🏻

10.0

Thank you so much Hyatt Regency Guam for treating us like a Family!!! You're all the best!!! Maria Horne Shirley Mae Villanueva Taisacan Tschuses Nichols Ebilane Grace Antonette M. Hipolito Jeremy Hipolito, Engineering Department and Housekeping crew♥️ Kitchen restaurant Staff and Miss Sophia thank you very much! A very Humble and kind hearted person 🙏🏻♥️ you have a such good hearted employees, Miss Sophia you are a True leader ♥️God bless 🙏🏻♥️💪🏼💯☝🏻