Hampton Inn By Hilton Chester South♡

Guest review

8.0

The staff was great

− After waking up sick, we found mold in the room. My wife is very sensitive to mold since 911.

Guest review

5.0

Customer service was courtesy

− We was there for 4 days and Noone clean our room and it smell mildew in our room

I thought this was a hotel with rooms for rent

2.0

I have used Hilton hotels for the past eight years currently a diamond member and a project manager of a company that travels and rent multiple rooms. I had to work out of town got in late. Didn’t really get a chance to book a hotel online or in person at an earlier time. I stopped by this hotel and I would not recommend period. Due to it was 5 o’clock in the morning had not slept all night and I was willing to pay for two nights just so I could get some rest. Manager/host was very uninviting and said he could not book a room (maybe I was inconveniencing him at his job) So what is the point of a hotel? I hope this dude remembers me and reads this review because I’m driving four hours back home and I have been up close to 27 hours. I absolutely refuse to stay in a no tell motel, I tried two different Hilton properties. The other two were booked full or at least that’s what they told me. I’m going to enjoy my bed back in NC and I believe I may change my hotel preferences other than Hilton properties. I have stayed at other Hilton properties. They had no problem, taking my money and giving me a room. Maybe it’s management.

A Six Night Stay At Hampton Inn South In Chester.

6.0

We have always like Hampton Inn. This establishment seems a bit old. The staff were friendly and accommodating. Whenever we needed new towels every couple of days, and I would go to the front desk, there was always someone there with a smile and willing to get them for me. The woman who worked on the morning breakfast always said "good morning" with a smile. This also seemed a very busy hotel, as the parking lot was pretty full each evening. As to reasons for not giving it 5 stars. The area by the elevator was always warm as there seems to be no airflow there. There was only ONE luggage carrier, and it was very small and never available. (I had to make 3 trips to our vehicle to retrieve all our luggage for our six night stay). The room, though comfortable, was very crowded. The bathroom was very small and wall paper was pealing away on one edge. The back side of the door, did not have a place to hang your towel, although there was some left over hardware suggesting there had been a hook at one point. The door itself seemed like an "entrance" door, as it was very thick and heavy with a handle and not a door knob. The mattress cover on one bed had a large coffee stain on it. The phone had a red light that blinked saying that there was a message. When I called the front desk, they told me simply to ignore it, but the light never stopped blinking. We finally unplugged the phone and hid it. I used the fitness room daily for exercises for my back. It was very small and crowded, although it seemed all the machines worked. The flag pole out front never had an American Flag on it. Again, the staff were very nice, but I feel that this establishment seems like it could do with a good bit of updating.

DO NOT STAY HERE

2.0

DO NOT STAY HERE! STAFF WILL STEAL YOUR BELONGINGS! My AirPod Max was stolen from my bag when I left out of the room (maintenance man was the only person that been in the room). The place smells of mildew and the humidity is high in the rooms. The maintenance man offered a fan and put humidity absorbers in the room. I reported to manager about property being stolen, she just looked at me like I was crazy and said there was nothing she could do, while the maintenance man stood there and said oh I can check in the room an look around to see if I see them….like wtf. Police wouldn’t do anything. DO NOT STAY HERE!

Guest review

1.0

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