Sheraton Minneapolis West Hotel♡

Great, good time.

9.0

We enjoyed the breakfast for the variety of choices offered and for its quality.

− There weren't enough bottles of water in the room. A single one isn't enough for a room like that, it means having to go down to reception to ask for more.

Sheraton is a great visit

10.0

I live nearby and was having a horrible day where my basement flooded and AC broke. I booked this hotel for my family for the night until I could get things fixed. Kendra and McKenzie right away made me feel at home and gave me vouchers given my situation. They were extremely friendly and turned a horrible day into a great night. Thank you!

Nice hotel but somewhat dated.

7.0

I like the location of the property for where I was going on this trip.

− The rooms are in need of upgrading. At first they wanted to put us in an interior room that can best be described as a closet with an inside window. The room we finally ended up in was much better but could use an upgrade.

Friendly staff

10.0

Clean rooms convenient location

− NA

Outstanding Service Every Time — My Favorite Hotel in Minnetonka

10.0

Sheraton Minneapolis West has truly become my go‑to hotel whenever I’m in Minnetonka, and this stay reminded me exactly why. Joseph has done it again — his superb service, patience, and professionalism while handling the front desk alone is nothing short of impressive. He consistently makes check‑in smooth and welcoming. Thank you, Mackenzie, for your kind and encouraging words my angel in disguise. Love and appreciate you. I also want to highlight Kendra, who is an absolute gem. She’s encouraging, helpful, and manages a busy front desk with ease. Her upbeat spirit and that smile of pure gold brighten the entire lobby. She multitasks effortlessly and treats every guest with genuine care. I sincerely recommend she be considered for a management position she has all the qualities of a true leader. Veronica at the bar deserves her flowers too. She is such a sweetheart. She remembered my drinks, made fantastic recommendations, and showed incredible patience. She treated me like the queen that I am, and I appreciated every moment of her hospitality. Thank you, ladies and sir, for the OUTSTANDING SERVICE. This hotel has everything I need — the mall right across the street, a beautiful walking trail, and a peaceful atmosphere. I absolutely loved my stay while preparing my house, and I’m happy to say this is officially my favorite place to stay in Minnetonka. Thank you again, Joseph, Mackenzie, Veronica and Enesto at breakfast, Sheraton Minneapolis West team that served me. You all make every visit special.

Suburban mall location

7.0

When we first checked in, we were given a room without a full sized closet. We couldn't hang our clothes without them dragging on the floor. Fortunately, they were able to give us a different room. In spite of the atrium design, the room that we had was quiet.

− Absolutely flabbergasted to be told that we had to pay for parking with an app from "a third party". We also got mixed messages about whether this was actually necessary. I have stayed here in the past and did not have to pay for parking. I will NOT stay here again with this ridiculous system for a suburban hotel.