Courtyard Houston The Woodlands♡

Decent

5.0

I was able to check-in early with no hassle

− The night staff was in the dining area with friends having dinner and being loud till 3am.

It was great !

10.0

Everything about this property was great .

Very Annoyed

1.0

I did not like hotel.

− Too far to venue and was overcharged for a one night stay. Small room and thin walls. Heard everyone in hallway. Front desk could not resolve issue with hotel service problems.

Great place to stay. Will definitely stay again.

10.0

Very clean and close to the venue we were visiting

− No out door pool

Guest review

10.0

Staff was excellent. Very helpful.

− Location was a little further from the main area than we thought

Not Your First Choice.

6.0

Business Traveler Review (3–4 Star U.S. Hotels) Hotel Type: Business Stayed: 6 nights Room Type: Guest King Business Traveler Score: 30 / 50 Barely Acceptable Work Setup: 4 /5 WiFi: 1 /5 Noise: 2 /5 Bed Comfort: 4 /5 Food Nearby: 3 /5 Check-in: 4 /5 Parking: 4 /5 Room Condition: 3 /5 Shower: 3 /5 Value: 2 /5 Score Meaning: 45–50 → Excellent business hotel 38–44 → Reliable repeat stay 30–37 → Acceptable Under 30 → Avoid Pros: • Good location. • Easy access to I - 45 • WiFi is free (see the con below) • Parking is onsite. It is well lit and clean. It is not secured though so use normal precautions. Cons: • I had a lot of trouble getting the WiFi to work. I think you may have to join BonVoy to get it free as well. But joining BonVoy is free and gets you points for future stays. So, I don't think that should be an issue. The WiFi not working, was an issue. I always have my WiFi with me for just these situations. • I also had trouble with getting my room serviced. I'm used to every other day at Courtyard, but they said that they did it every day. That was not the case. I had to frequently ask the staff for towels as my room was serviced only once that I could tell. • The elevator was out of order. This apparently was not new for them. You will need to carry your luggage up / down the stairs. They said "going down sometimes works". I didn't take the chance. • The pool is confusing. Their description says that they have a pool but it is crossed out in the amenities. Best I could figure out was that you have access to the pool next door at the Residence Inn. If a pool is a requirement for your stay, I would recommend speaking with the front desk to clarify this situation. • A little noisy from the I - 45 almost next door. It gets you easy access but you have to deal with traffic noise. Business Traveler Verdict: Not really a good Business traveler hotel. Lugging your luggage up and down stairs is not fun and some travelers may have physical limitations for this. The WiFi was a huge issue for me but I did bring my own to save the day. The pool thing, I think, is a little misleading. Just my opinion. I was also disappointed in the service. I really expected more from a Courtyard by Marriott. It gets a 30/50. Acceptable, but just barely. Let's call this one borderline. Room Tip: With I - 45 so close, I'm not sure any room is safe from noise, but if you can request on with windows facing away from the highway, you may minimize the noise. Be sure to do this. If stairs may be an issue with your physical condition, you will definitely want to make sure the elevators are working. Would I stay again? No. I like Courtyard, but this one needs some help.