La Quinta Inn Birmingham - Inverness♡

I can do better than that just one word horrible

2.0

Really nothing! I have a service dog, a full medical service dog not a pet, and the room we were first put in had water leak in the floor. The floor was soaking wet when you stepped on it water oozed out of the grout line of the fake tile., so was moldy, and we have breathing issues. So I went to the front desk and they showed us another room which felt like I was sleeping in a dog kennel instead of me having a regular room it felt like it was so sterile and smelt of dog.. given I understand but a service dog is a very well kept Animal and I felt as if they were placing us in a room that was a dog kennel. So I asked to see another room and they showed me that one little better. I had color decor to it, but was not what I expected from the La Quinta. I stayed in the past I asked to go up a floor and he explained that all pet floors were on the first floor, which obviously were there worst rooms. I feel as if I was not respected as a human that I was placed in a pet kennel because of my service animal. Everything about that room was needing updated. The sink faucet was loose. There was hair in the bathtub when we got there human hair., there were chips, all along the walls the panels the beds if you rolled over because of the metal they use around the base of the bed made this thunder sound. I just really was not happy. I just will probably not choose La Quinta again.

− Location

Saved on the cleaning bill

3.0

The bed itself was clean. The pillows were nice.

− Reception- the reception person spoke quickly and very robotically. There was no smile or warmth. Room dirty. Tub dirty. Not much toilet . Someone’s long hair strand was on the tub itself. A wet washcloth was tucked in the shower curtain. The remote felt sticky. The desk was the same. If you don’t like Small hard biscuits with some gravy over it there wasn’t much to offer for breakfast.. small pre- formed scrambled egg that felt like a hockey puck. There was nothing to go with it. There were tiny yogurts and the juice machine was broken.

Guest review

4.0

The area

− Room 316 cable didn't work and when I turned on the air conditioner it made a loud continuous screaming noise. I went down to the front desk to let them know. I just requested for another room which they were happy to switch rooms.

First grandchild

10.0

Location close to Grandview hospital

− The breakfast selection was very good

Guest review

9.0

Good

It was cool

10.0

Clean & comfortable water was good & hot.

− Lobby bathroom wasnt as clean