The Spa at Norwich Inn♡

Decent

7.0

Convenient

− Old Timey smell in common areas but room was clean

Old home folks

2.0

Unfortunately, the experience did not match the pricing. The property felt old and poorly maintained, with dirty floors and worn carpeting. The pub service was disappointing as well — over 30 minutes for a single drink

Incredible deep tissue massage

8.0

The massage was excellent. Can’t count how many times I’ve paid for deep tissue and got Swedish. Not here! The masseuse was amazing. We spoke for a couple minutes first and I listed my achy areas, and again, so many places ask you and then just give you the same old cookie cutter massage, but not here, my masseuse remembered everything and really helped my troubled areas. She was amazing and I’ll be back to book with her again! Only reasons this is a 4 and not a 5 for me. They ran out of flip flops in my size and she told me the slides are unbearable- ok, maybe replace those? so I asked to size up, didn’t have that either, so I was crammed into a size down. Not a huge deal, but it’s an incredibly expensive day there- have enough flip flops to accommodate, cuz that was painful. We had lunch in the main restaurant; I ordered a dirty Shirley after it was recommended..they do have a full bar.. but this came in a can and it was absolutely disgusting. Food was great though. The 4 hours we were there, the quiet room never had blankets put out. The locker room was mostly clean except for all the trash cans overflowing the whole time. Again, these are small things. But the amount they charge- like they’re perfect- some things could be improved. 5 stars to the masseuse!

Very short not sure if I’d come back do to up keep of rooms

6.0

People were nice and clean

− The bathroom door was broken off the hinges and door knob came off could not properly close door not cool

Good overall

8.0

It is overpriced in general but at the same time it is very nice. There is ample parking and nice facilities. Service options are nice and the quality was great. Food was great.

My go-to place for luxury relaxation

10.0

I went for the day with my adult daughters. Overall Norwich spa is our go-to place when we have the means to spend hundreds of dollars on a day of luxury. I got a custom massage from Tyson and it was excellent. It included lots of little luxuries like heated towels along with firm pressure, hot stones, aromatherapy, and focus on the trouble spots I wanted to address. Every staff member I interacted with the great. The women's locker room could use a bit of TLC. The steam room was out of order (major bummer), and two shower stalls were out of order. The lockers are a drag because there are manual gears to turn. I can't see the numbers without my glasses, so I could never lock my glasses in the locker. Also, they assigned the 3 of us lockers in a same corner. We were on top of each other and could not open our lockers at the same time. We had to take turns changing clothes. It think the relaxation room needs more spaces. It's a bummer when you want to sit and read a book but it is full. There isn't anyplace else to go. Also- I REALLY think there should be a clock in there. Its hard relax if you are wondering what time it is before your treatment. I don't use my phone while I am there and I don't wear a watch, so it is disconcerting. My biggest wish is that phones would be banned. I realize this is probably super difficult to enforce since many people use their phones for relaxing. But for me it is not really comfortable to be in the locker room changing out of a swimsuit or in the spa area in nothing but a robe while around by strangers holding cameras. I wish there were not so many extra fees, but I understand since you get a lovely experience there.