Riu Palace Antillas - Adults Only - All Inclusive♡

Guest review

5.0

Krystal retaurant, location (close to beach and entertainment), clean beach/ocean, friendly staff

− sheets were not clean, soundproofing in the room is not good, the room was not as booked (we were moved to a correct one after the first night)

A Great Resort

10.0

The RIU Antillas in Aruba (all inclusive adults only) is by far one of the best hotel/resorts that you could stay at. My wife and I stayed for a week in early July 2026 and have already made a reservation to stay in July 2027. ROOM: We stayed in the Elite Club ocean front suite. The suite had 2 large balconies overlooking the ocean and pools. The suite was clean, modern, and very spacious with a large bathroom, walk in closet, and separate living and sleeping areas. DINING: Although there are 6 dining choices for dinner, we ate at just the Atlantis (buffet style) and the Elite Club restaurant. The Elite Club restaurant was excellent ! The Atlantis restaurant changes themes every night and the choices are endless. Daniel, the chef at the Elite Club restaurant was great, both at preparing the meals and tableside conversation. BAR/LOUNGES: Staying in the Elite Club level gives you access to the Elite Club lounge and Elite Club pool bar near a private pool area. The lounge, which has an excellent atmosphere, serves high quality drinks with top shelf alcohol. The same level of drinks are available at the private pool bar. Alejandra and Madeline in the lounge and at the pool bar are great at their jobs, have great personalities and were a joy to be around! STAFF: Staff can make a vacation great or terrible, and the staff at the RIU Antillas makes your vacation great !!! Every encounter with hotel staff was exceptional including the cleaning staff, pool/beach staff, restaurant and lounge staff and hotel management. In addition to the previously mentioned staff, I want to give a shout out to Jose who runs a tight ship at the pool and beach, Jesus in maintenance who took care of an issue we had with the lock on our door, and Lucia with Hotel Management. Lucia can be found walking around the resort and restaurants interacting with staff and guests to make sure your stay is the best possible. Thank you to everyone at the RIU Antillas who helped make our vacation absolutely wonderful !!

False advertisement regarding the riu themed parties, currently under construction

6.0

The food was really good. The staff members were kind and entertaining.

− The property is under construction, and there was false advertisement regarding the parties. There was no themed parties that were advertised due to construction. It was noisy.

AWFUL

4.0

I stayed at Palace Antillas and, overall, I had a good time. I was actually planning on bringing my family back and visiting again in December. Up until the very end of my stay, I had nothing but positive things to say about the resort. Unfortunately, several issues completely changed my opinion of the property and the way guests are treated. During our stay, we found used dental floss underneath our sofa, which was extremely unpleasant and concerning from a cleanliness perspective. We also found the mattress to be very uncomfortable, making it difficult to get proper rest. These concerns were brought to attention, but they were ignored and nothing was done to address them. The biggest disappointment came when we were leaving on Friday morning. After waiting at the airport for five hours, we found out that our flight had been canceled and we needed to extend our stay for another two days before we could return home. Since we had literally just left the resort, we decided to return and see if they could accommodate us given the circumstances. When we walked back in, the staff, security, and employees immediately recognized us. They knew who we were and remembered us from our stay. However, when it came time to book another stay, we were treated as if we were first-time guests making a last-minute reservation. There was no effort made to help us, offer any flexibility, or show appreciation for the fact that we had just stayed there and were interested in returning. Another concerning experience happened while we were on the beach. I booked an excursion, and there was a disagreement between two excursion businesses. During the situation, one individual who appeared to be under the influence approached the person I booked with, began pushing him, and acted extremely rude and disrespectful. The situation escalated to the point where I stepped in to try to calm things down. The individual then got in my face and acted as if he wanted to fight me. Witnessing this type of behavior in front of guests was extremely disappointing and does not reflect well on the resort or the level of safety and professionalism visitors expect while on vacation. A first visit to Aruba should be a positive and welcoming experience, and unfortunately, this situation added to our disappointment. To me, this is a reflection of poor customer service and poor business practices. They didn’t just lose me as a returning guest; they lost the opportunity to welcome my family and anyone I would have recommended the resort to in the future. After this experience, I will be sharing my honest feedback with others. Compared to other resorts I’ve stayed at, including resorts in Punta Cana that also have mixed reviews, I believe a company of this size should be able to show more appreciation and provide better service to loyal guests when unexpected situations occur. I was extremely disappointed with how we were treated. There was no attempt to accommodate us, extend our stay, or find any reasonable solution. Future guests should be aware that, unfortunately, it can feel like you are only valued while you are spending money. This experience left a very negative impression of Palace Antillas and made me feel like it reflects poorly on Aruba. The rest of the island has shown much more warmth, hospitality, and appreciation toward visitors, which made this experience even more disappointing. I will be contacting management once I return to the United States because I believe they need to hear how this situation was handled and how it affected our overall experience.

No fue lo esperado

5.0

El personal por lejos lo mejor del hotel

− Las instalaciones en general...son viejas...necesitan renovar todos los espacios, ( salvo el Spa y las habitaciones).