Le Belgrand Hotel Paris Champs Elysees, Tapestry By Hilton

DISGUSTING

2.0

The most disgusting hotel in Paris, they lost my package saying well we don't know where it is. Then it turned out that no air conditioner DOES NOT WORK, although when booking it was written that they have air conditioners in every room, as a result, it is +30 degrees Celsius in each room, it is impossible to sleep, the rooms themselves are old and smelly! I don't recommend it to anyone! Beware of this hotel

Exceptional Service

10.0

Exceptional customer service from start to finish. Every member of staff was friendly, welcoming, and genuinely focused on making my stay enjoyable. A special mention to the breakfast team, who remembered my morning drink after the first day and had it ready without me even having to ask—a small gesture that made a big impression. Although there was an unfortunate incident that initially left me disappointed, the hotel handled it exceptionally well. They listened, acted quickly, and turned the situation around flawlessly. It’s easy to see they genuinely care about their guests and take pride in providing outstanding service. I wouldn’t hesitate to stay here again and highly recommend this hotel.

It is 97 degrees and our AC does not work!

4.0

We checked in Saturday night @6:30 pm At reception we were told their AC does not work and without penalty we could move to a new hotel (it was 97 degrees out), no forewarning so we could have tried to have found a room! For 2 nights our room was 27.5 C or 82F. On the third day we did get to 25.5! Our room had a window that opened to the door for the garage drop off. That dropping on garage started at 6 AM till 6 PM. The only area that met “Hilton Hotel standards” was the staff. They tried their best! I can not wait to try and get a good nights sleep.

The boutique hotel itself was lovely - but the A/C was not sufficient

6.0

The boutique itself was lovely, with a nice bar/dining area for breakfast and a beautiful courtyard. The rooms were small but to be expected in Europe. We had a three story spiral walk-up (or elevator lift that barely held two people…I went up the lift with our luggage and my husband met me up there). What wasn’t good: the lack of A/C. Granted it is hot in the summer in Paris, but the hotel should not advertise A/C. Upon checking in the staff told us “it doesn’t get as cold as you are used to in the USA” and offered a small fan for the room. We asked for two….knowing we’d likely want them. Upon first arrival it was 30.5 Celsius in the room (87 degrees Fahrenheit). After two days of the A/C running and two fans on, we got it to 29.5 Celsius (85 degrees)…..hotter than the temperature outside. So, again - please don’t advertise you have A/C when you clearly do not….or invest in upgrade to proper A/C.

Terrible handicapped room

2.0

The only handicapped room with a walk in shower was on the main floor. The bathroom had an unenclosed shower that flooded the bathroom. The water temp was uneven and had to be warmed up for minutes ahead of time. The closet had a rack that was inaccessible to anyone under 6 feet. The bed was supposed to be king but was a queen at best. The only reason the hotel got one star was because staff was very nice and dining area and small garden was lovely. Breakfast was sufficient.

Lovely Boutique

10.0

Enjoyable stay with boutique Belgrande. Aurélia was welcoming, knowledgeable, and friendly at check-in. Cute bar downstairs. Delicious breakfast. Quiet location. Thoughtful room decor. Enjoy your own stay!