Kerkstraat Residence♡

Well worth it

10.0

Amazing stay. The place was clean and quite cozy and really added the extra bit to my trip. There was one issue my end when the check in instructions would not download, but 1 phone call and I was sorted in minutes and I even did the late check out!

Guest review

2.0

Terrible experience. The apartment was filthy and unfit for purpose – stained bedding, blocked sink, broken toilet and shower, bed bug bites, and no mattress protectors. Curtains fell down, half the lights didn’t work, and dirty bedding was stuffed in the wardrobe. We raised concerns before travelling after seeing reviews about bed bugs, but the host refused to cancel. Once there, they ignored our messages and later denied all wrongdoing. We were stuck as it was Pride weekend with no other options available. Avoid this property at all costs – it is not as advertised and completely unacceptable.

Guest review

10.0

It’s a loft room so has lots of narrow steep stairs. Ok with a small bag but tough if your travelling with lots of stuff. That said once you have made the climb like any decent hill the view from the top was worth it. Nice room. Clean. Bed very comfortable. Shower is great. All you need really. Great local atmosphere with bars and eateries near by. Would recommend.

Bed Bugs Need to be Externinated

2.0

I booked this room late one evening and didn't notice there were some reviews mentioning BED BUGS. I messaged the property asking if they had fixed the problem since the reviews, but didn't get a reply. So I felt suspicious. As soon as I checked in, I looked for signs of bed bugs and found many dead bugs in the corners of the room and under the bed. The carpets were heavily soiled and stained and there were other disrepair issues in the place. I immediately removed my bags from the room, and asked the co-host to cancel my stay. She said she would contact the main host. I waited 20 minutes outside on the street with no response. I used the hotels.com chat to report the situation. Within 30 minutes, the host agreed to cancel and refund my booking. I'm grateful that the host was agreeable to my refund request. Still, it was super inconvenient as I had to find alternative accommodation in the last minute. I suggest the carpets should be removed and the bugs exterminated by a certifed company before this host is allowed to list their property for rental. I cant fully vouch for it, because I didnt stay there. But it is in an excellent location, with easy check in, and nice decor... If only they can fix the bug problem and fix a few of the other broken issues, it would likely be a great stay.

Guest review

2.0

BED BUGS! My partner and I arrived here late in the night and went straight to bed upon arrival as we were exhausted from a full day of traveling. When woke up, we noticed bugs crawling on the bed and bites all over our legs. We took pictures and videos and immediately sent to Expedia, and they contacted the owner of the property. THE OWNER LIED and said he “saw us smoking in the room” therefore he was not going to give us a refund. Let me clarify, my partner and I do not smoke, and have never smoked in our lives. The owner clearly knew he had a bed bug issue on the room and was ready for excuse to not refund us. Even with pictures and videos of the bed bugs crawling on the bed, 1 crawling on our leg, and bite marks on our ankles, we were not refunded. 3 hours of phone calls with Expedia, no resolution. DO NOT STAY HERE IF YOU ARE TRAVELING!

Guest review

4.0

Review of Kerkstraat Residence – Amsterdam We recently stayed at Kerkstraat Residence in Amsterdam and, unfortunately, our experience left much to be desired. The Positives:
 Kerkstraat Residence is centrally located, making it easy to walk to shops, museums, and restaurants. This made our time exploring Amsterdam very enjoyable and convenient. The Negatives: 
The accommodations were disappointing from the moment we arrived. Our room was not prepared upon check-in, a frustrating delay as we had to wait for a housekeeper to clean the space. The innkeepers were unable to provide a clear explanation, other than blaming Expedia (our booking platform), though they did promptly send someone to clean. The initial impression of the property was quite poor. The carpet inside the inn was dirty and unvacuumed, and outside the entrance, we were greeted by a dead plant in a pot—a small detail, but one that set the tone for what followed. The last-minute cleaning job, though appreciated, was rushed and did little to improve the room’s overall presentation, which was modest at best. The reality of the room did not match the online images we had seen when booking. There were multiple maintenance and cleanliness issues, including: Non-working light bulbs (only one bulb functioning in a fixture that should have had three), inadequate bathroom lighting, dirty carpet, even after being vacuumed, no place to hang bath towels, a filthy bed headboard. The space felt more like a hostel.