Wyndham Garden Norfolk Downtown♡

Below average

5.0

Location and that’s about it

− Old and run down with a pretty pathetic staff

The property is convenient, but it needs proper updates instead of patches.

5.0

The new beds were a nice touch.

− The property is older, and the attempts to keep it looking current are patches instead of proper repairs and renovations.

Great property, but even better staff

10.0

My mother stayed at the Wyndham this past weekend, and she loved it. The room was spacious, clean and gorgeous. The staff also went above and beyond, by not only helping secure an accessible room for her disability, and the staff at the restaurant was super attentive and king. The server Travis, along with the cooks Randy and Princess were incredibly kind and attentive. They also went above and beyond in not only assisting her in getting a breakfast meal, but also provided kindness, generosity and demonstrated great professionalism. I am extremely pleased that she enjoyed her stay, and most of all - that the staff on site provided such attentive care for an elderly lady. I wish I could give this hotel more than 5 stars, and am forever grateful that the front desk check in receptionist, Travis, Randy & Princess were so attentive and kind. A great property isn't always about the room or location, it's the people who work there from the receptionist to the staff in the kitchen, that makes it memorable. She can't wait for her next stay here again.

Disappointed

1.0

I liked the location of the property.

− I am extremely disappointed with the lack of communication and concern from hotel management regarding a serious safety incident. During our stay, the mirrored sliding closet door came off its hinges and fell onto my child, who is under two years old. I immediately reported the incident, and while maintenance did come to repair the door, the handling of the situation afterward was unacceptable. I repeatedly requested to speak with a manager and was continuously told that someone would contact me. After waiting over a day without receiving any communication, I reached out again myself. When I finally spoke with management, I was simply told there was nothing they could do. No apology beyond the initial conversation, no offer of a refund, no complimentary stay, and no other effort was made to address what happened. This was not a minor inconvenience—it was a serious safety issue involving a young child. I expected management to take the incident more seriously and demonstrate genuine concern for my family’s well-being. I would still appreciate being contacted by someone with the authority to properly address this matter and discuss an appropriate resolution.