Holiday Inn Brentwood M25, Jct. 28 by IHG♡

All good except parking

6.0

We enjoyed the hotel. It was bright, clean and well apponted, with helpful staff. But the parking arrangements didn't work well. We knew about the pay parking in advance but it proved problematic. We paid the £12 charge on arrival but in the morning saw a midnight text saying that our parking expired at midnight! The staff assured us that it would be alright but we were left anxious that an automatic fine would be forthcoming, and we still await that possibility.

Praise for this hotel

10.0

Stayed here one night while visiting family in the area. Warm, clean and comfortable with proper sized bath towels big, soft and fluffy. Close to M25 but could not hear the traffic inside the hotel. You have to pay extra for parking and breakfast but it is worth it, breakfast was delicious and the fact that my husband is coeliac was not a problem. Staff friendly and efficient. Would definitely stay here again.

Terrible Attitude

2.0

I booked this hotel and arriv4ed 15th Feb around 8pm , I have had issues with noise in this hotel in the past and one fault they have ( in my opinion ) is so many adjoining rooms. When I have stayed in these rooms it has been very noisy , you can hear people on phone , tv ECT .... hard to sleep. So I made a point to make this clear when I booked not to give me a room with adjoining room. So when I checked in I double checked “ no room with adjoining room please “ while I was checking in there was a woman sitting near the reception and had 3 children who were all screaming and banging the tables , I asked the man on reception can you also put me some place quite please away from families with children if poss ( as i needed to sleep ) . He said he would try , booked me in and gave me my key. I walked to the far side for the hotel and walked into the room , it had an adjoining room !!! I walked back to the man on reception and told him , he said “ yes but there is no one in that room “ I said but what if someone checks in and gets that room ... again he repeated “ there is no one in that room its empty “ .... I said again when if someone checks into that room , he said there is only one person left to check in tonight , i asked what room ? he said the one joined onto yours ........ I was shocked at the attitude. HE TOLD ME THE ROOM WAS EMPTY BUT HE KNEW THERE WAS SOMEONE CHECKING IN LATER TO THIS ROOM BUT DIDINT TELL ME TILL AFTER I KEPT ASKING. I told him I wanted another room , he gave me the one next door , so i went to the room lay in the bed and above me children screaming and jumping from something onto the floor repeatedly. I went back to the man on reception and told him , he just smiled so I asked for my invoice “ as I pre booked this room , he also charged me for a days parking “ he just started smirking and typed out my invoice , not once say sorry nothing ...... just smirking. As a Diamond Elite Member of IHG group you think you would be treated better , I have stayed in this hotel maybe 15 times and every time there is a problem but the location is good for me so I kept trying. I had to find a new place to stay that night at very short notice ( not an IHG ) and i will never stay at this hotel ever again , I wouldn’t stay there now even if it was offered to me for free !!!

Rooms allocated on a first come first served basis despite pre-booking

2.0

Booked a room with 2 double beds for a family of 3. Upon arrival the room had been allocated to someone else and there were no connecting rooms left so we had to stay in separate rooms despite having a child and shared luggage. Apparently this is a first come first served hotel and if you don’t pre-pay you are not guaranteed a room. Parking is not free. I was given 2 rooms as a solution on the basis that this was ‘compensation’, no regard to the fact we could not be together as a family and that we would have to go between rooms with clothes and toiletries.

Great hotel

10.0

This hotel exceeded at every level . Great customer experience at check-in , well proportioned and nicely furnished room , good breakfast , easy parking (although payable as an extra) and a great breakfast. EV charging also provided (chargeable).

Bad

2.0

Worst stay in a hotel! The hygiene level of the staff are below par with spreading  their germs around when they have colds instead of staying home. I am now sitting in the hotel with THE FLU caught from the staff contaminating everything and everyone. I am losing money not being able to work, laid up feeling very bad in bed with no help, wasting money having to stay an extra night with my whole plans having to change. Management refuses to rectify the inconvenience and staff continue to come to work with the flu with zero consideration for the guests. I would strongly advise against eating/drinking in The whole Reception, Resturant, Dining area as it needs an industrial clean from the germs flying about. Not a single face mask in sight. Coughing, sneezing and touching peoples cups, glasses, cutlery, plates, food, drinks with their raw hands and passing it on to you without a single care about you. If you want to catch their germs and end up ill then this place is your best bet but i suspect like myself nobody willingly wants to get sick so its best to find a different hotel with basic hygiene standards because this hotel is not it!