Macdonald Frimley Hall Hotel & Spa♡

Dated. Poor value. Won’t go back. I was hoping it would be better than Premier Inn ….it wasn’t

3.0

Location and grounds. Parking on site

− Dated. In need of refresh. Meals very poor. Dining area tiny and crammed. No tea making facilities in room.

Beautiful building and surrounding area, clean rooms and very friendly staff

10.0

Guest review

1.0

Thr room was decent, but thier was a issue with the bathroom sink, thr room was very hog even though i had windows open.

− The restaurant was very poor the food was not what i expected, it was tikka curry, the sauce was clearly out of a packet there was no flavour at all, the chicken was dry and was not in pieces like a chicken curry, it says it comes with nan, and i thought i was getting a full nan , but all it was 3 pieces that was not edible and dry. When it came to the bill i was shocked because 2 tikka curries with 2 free side cost £64, thats a day like robbery , and i was clearly scammed. I wanted a drink at the bar , but there was a queue and the bar man was very slow, i mustve been in the queue for at least 20/30 mintues.

VERY POOR ROOM FACILITIES

4.0

Beautiful place

− We booked a 2x double rooms online only to be contacted by the hotel and told that all they had left was twin rooms left. There were 3 of us so 1 room didn't matter about that but we asked if it would be possible to push the beds together and have new double bedding, the guy agreed and said he wasn't able to do it for us but we were more than welcome to and bedding would be supplied. Upon arrival unfortunately the guy had finished. The lady on reception basically flatly refused to give us any new bedding and said that it wasn't possible to push the 2 beds together. We were exhausted from working at Farnborough air show so just accepted her information. Upon getting to the room it was possible to move the beds so we did but had a quilt each. Also they do not supply milk in the room for the tea or coffee, no sugar and no water. We were told to ask reception if we wanted milk and pay £5 if you want 1 bottle of water. For the cost of the room you would expect water and milk. I have stayed in quite a few of the Mcdonald hotels but unfortunately this one let's them down badly. Tired rooms and unhelpful night receptionist. Such a shame as a beautiful old building with lovely grounds.

Very disappointed in unhelpful staff and didn’t feel as though I was wanted there

3.0

Beautiful surroundings and clean

− Paid for a suite, air conditioning not working after three times of trawling down to reception from the top floor through the poorly signed maze three times was told to leave it for 20 mins each time. Still didn’t work ! Final time asked to be moved to something more suitable and comfortable initially told it was fully booked, turned out it wasn’t and was shown a room the opposite end of hotel. Was not offered help with bags so had to do the trip again. The room was basic but air con worked and was clean. Breakfast was poor and staff offish. Very disappointing considering I paid a lot more for a very basic stay.

Quiet & pleasant stay

8.0

Comfortable pleasant stay, good staff service

− Nothing