Luttrell Arms Hotel♡

Helpful friendly staff in historic hotel

10.0

From the moment we arrived the staff were all very friendly, from the reception to the restaurant and bar staff. It is an old hotel with lots of corridors and wonky floors, go exploring and find quiet sitting areas and if the weather is nice lots of outdoor areas to sit. The breakfast was very good and don't be afraid to ask for slight variations. We also had an evening meal which was very nice. After dinner we sat in a little area by a real log fire for residents only. The bedroom was very quiet (we were right at the top) and the bed was comfy. Dunster is a wonderful village to stay in.

Lovely place to visit

10.0

Such a quirky beautiful old building. The room was lovely and clean. Food was lovely,atmosphere great and all the staff were lovely. Will definitely be visiting again.

Excellent hotel, will be back 😊

10.0

Came in for an evening in January for a drink with friends, Ended up staying for a meal which we each enjoyed. Great atmosphere, log fire kept us warm, good service and manager was very helpful when needing some assistance with something to do in the local area the next day felt like a special place so will be back and hopefully stay for a few days in your beautiful hotel.

wonderful New years lunch

10.0

Had a wonderful New years lunch at the hotel - thoroughly enjoyed the lunch, great service staff and attentive Management staff - one to remember.

The worst New Year’s Eve

2.0

We had booked for New Year's Eve dinner. First of all, we had to pay for the entire menu almost a month in advance. We had to choose what we wanted to eat 15 days in advance (from three options). We arrived at 8 o'clock as requested, and the waiter asked us what we would like to drink. I told him there was a welcome drink. He brought it to us reluctantly. Then everything happened very quickly. No sooner had we finished our meals than the next course was brought to us, until I asked to finish my wine calmly before dessert. The dance was in the country yard, where it was 3 degrees. Of course, no one was dancing, and to top it all off, the duck pâté wasn't fresh, which our stomachs certainly felt. In short, it was a ruined evening.

Very disappointing experience – Unwelcoming and poor quality

2.0

"We visited on January 3rd, attracted by the charming look of the place from the outside. Unfortunately, it was a huge letdown. Despite being the first customers to arrive, we were treated like second-class guests. While other tables were carefully set with placemats and napkins, our cutlery was simply dropped in the middle of the table rolled in a napkin. No placemats were provided for us, even as we watched staff properly set the tables next to us for later arrivals. The room was also incredibly cold. When we mentioned this to the staff, they dismissively told us the heating was 'automatic' and did nothing to help. To make matters worse, the fish and chips were extremely greasy. It was a very upsetting and uncomfortable experience. We did not feel valued as customers at all. — Rafael Maresco"