Fairfield Inn Jacksonville Orange Park♡

it was overall a good experience

10.0

room on the first floor, having a desk to work at, location. having luggage carts was a nice help in loading and unloading

− would like more pastry options available at breakfast. Fruit was nice but bananas were not as fresh. staff needs more training on new system. i was almost charged twice for my room. i prepaid and the cleark tried to charge me again until someone intervened. i told him i had an email with a "paid" date and he said that was a booking date despice the email specifically stating my room was paid in full

Disappointed

4.0

We were disappointed! This hotel doesn’t meet the standards of the typical Marriott brand. Bed was very soft and felt like an old mattress. The room felt damp - not sure what caused that feeling of dampness. Hotel needs to be renovated and beds upgraded

Very nice except for breakfast ending too early

8.0

Lobby was very nice, very clean

− Obvious it was under renovation, carpet in hallway was torn (but it was clean) Breakfast ended too early for many. Totally missed it arriving at 9am…Food was already gone the first day. Got there at 8:30 next day and observed several guests arrive a few minutes after 9, to no food so we weren’t the only ones missing this. Also, no fruit ,except green oranges, no bananas or apples! Glad you had waffles.

Terrible Desk Clerk

2.0

I have been staying at this Hotel since it opened. I actually required my Employee's to stay at this location when we had Team Members staying in the Jacksonville area. Over the Many years I enjoyed my stays until my last visit on June 4, 2026. As per my Profile which I have had many years I have a Room Preference for Rooms near Elevators as my Wife has had both knees replaced. On my Last visit as requested we were provided a Room near an elevator. Problem was every time the Elevator moved it made a slamming noise that literally made us think the ceiling was going to cave in. We tried to put up with it, but the noise was unbearable. I went down to the Front Desk around 10:00 PM to request another room. At that time the Clerk who I have seen and met many times over the years informed me to get another room I would have to pay additional Room charges. Initially I thought he was kidding. He informed me in a very less than friendly tone that he was not kidding since I requested a room near the elevator. I had no idea a room not near the Elevator was more expensive. End of the day I will not ever stay at this Hotel again. Not due to the Room. It’s due to the Surly Attitude and disposition of the Desk Clerk. I’m not sure of His name. But he is a Large Bearded Person that like I said I have met many times and never had a problem with. I will also be posting this review on other Public Media websites. Hopefully if the owners of the Hotel are interested, they can check Video of the Conversation I had with the Clerk or they can contact me. I do not want anything from this Hotel and would refuse anything if offered. My last comment to the Clerk is "I could not for the life of me know how a Business can Run off a long-term client over a few measly dollars". And I don’t know what the additional room charge was going to be. It would not have mattered if it was only a Nickel. A poor attitude and an openly Hostile Conversation ran off a lifetime Customer of this Hotel.

Never again

3.0

The bed was very comfortable. The room had plenty of space. They have a complimentary breakfast if you're interested in that.

− The front desk staff at check in was extremely rude and unprofessional. Half of the second floor was under renovations and smelled awful. The pool is very small and was full of leaves.

Guest review

10.0

Good

− Good