Fairfield Inn & Suites Memphis I-240 & Perkins♡

It was ok. Customer Service was great! Hands down! Just wasnt as clean of a hotel as you'd want.

5.0

The Staff was great! Great customer service for sure.

− My room had ants in the trash can, on the desk and in my bed and I had to be switched to another room and they accommodated me without question. So again, customer service, great!! Just cleanliness to the rooms wasn't so great. There was hair all in the bathroom sink and shower as well. It just wasn't as clean as you'd hope for a hotel room.

Glad to be out of there and will not go back

3.0

The bed was clean

− Room smelled like mildew. The refrigerator did not work. Shower door would not stay closed. Breakfast was not good. Outside keyed entrance does not work. We were told this by staff as we tried several times to use the key. They told us it hadn't worked in a while but there was no sign stating that it didn't work. The hotel smells and the elevator makes suspicious noises. Overall we were very disappointed and especially since it is a Marriott Bonvoy hotel

Elite, NOT ! even though the sign on Check in counter states this

4.0

On Marriott's web site, there is a View Details button, Clicking it, brings up a popup that shows the hotel as well as a Beautiful Swimming pool. Upon arriving I asked about pool, I was informed it is closed for maintenance, I took pictures, It is missing tiles, very dirty and looks not to have been open for a long time. I was promised some points for inconvenience. Next, I went to my room, opened refrigerator and there is a container of food inside. So even though I had driven over 6 hours and was tired, I gathered my things and went back to front desk. Next morning Manager was there and told me all mention of a pool was taken down. Today, the pool picture is still on that popup. On the check in counter is a sign say Marriott Elite. Well, Due to injury I have not been traveling, but if this is the new Elite. I recommend looking for a different chain of hotels.

Close and affordable option within reasonable distance to Memphis Event Center

8.0

Our stay was during an underwhelming Prep Hoops tournament. Reasonable location and reasonable price. The bathroom set is logistically accommodating with standard ceilings that allow reasonable ventilation. We stayed here to be as close as possible to the Memphis Events Center in Liberty Park with the most economical price. I'd stay here again if the opportunity presents itself. Don't eat the free breakfast.