Homewood Suites by Hilton Minneapolis-Mall Of America♡

fine for overnight

8.0

I had exceptional service from Rhonda on the front desk, both on check in and checking out, however it was with issues that shouldn’t have needed attention. Watch your bill for extra charges. The room was fine although the thermostat for the room was in an unusual and challenging place to adjust and i wanted to change the temperature. Convenient location

Unfortunately, the quality of the room did not match the cost.

4.0

The front desk staff who welcomed me upon my arrival was very friendly and professional. The employees working the following morning were also kind, helpful, and attentive. I truly appreciated their excellent customer service, which was the best part of my stay.

− Overall, my stay was disappointing, especially considering the price I paid for one night. The bathtub was heavily worn, making it look dirty even if it had been cleaned. One side of the bedspread was torn, and the room had a noticeable cigarette smell, as if someone had smoked in it before. I also found small plastic debris on the floor next to one of the beds, which made the room feel poorly cleaned. For the price charged for a single night, I expected a much cleaner room and better overall maintenance.

Homewood Suites by Hilton Mall of America

10.0

The homewood suites by Hilton mall of America was one of the cleanest hotels I have ever stayed in. It was just remodeled and there were a few things we need help with but Rhoda on the front desk was SO HELPFUL if she could not answer our problem she had maintenance come up in very timely manner. Breakfast each morning was awesome. What ever you do don’t lose Rhoda she is a gem, and your manager was very good also.

Disappointed - look for better hotels

2.0

Very disappointed in this hotel. Will look for another hotel next time I’m in this area. Unfriendly staff.

Amazing

10.0

It was a great experience in this hotel specially have a great housekeeper. Veronica is a hardworking person and she makes sure my room was clean all the time. From my experience of hotels and housekeeping i know that Veronica is an extraordinarily, talented and hardworking person. Thank you for your hospitality Veronica. Muchas gracias por todo Veronica.

Started bad bud good service recovery

8.0

Stayed early July. Had a situation where I needed to add a stay to both sides of my existing reservation. Had to be patched through to phone reservations as apparently there is no way to do that on the Hilton app. I had to check out of my room each morning and then check back into the same room each day. I would think there would be an easier way to accomplish this. Hotel was very busy at check-in, and I couldn’t check into my room until about 5:30pm. I noticed a backup at check-in each day. So at first glance, this was a bit of a hassle, but the staff was very professional and pleasant through it all. Specifically Rhoda who cheerfully explained the why behind having to re-check-in each day. She also remembered me each time we had the encounter. I should also add that this hotel is undergoing renovations, but during my 3 day stay, it wasn’t materially noticeable. Room on floor 7 was new and very clean. Breakfast was convenient and clean.