Homewood Suites by Hilton Baton Rouge♡

Good and bad

9.0

Customer service, soft queen beds.

− Pillows were flat, sofa bed-wires coming through and breakfast was limited.

Overcharged for under delivery.

4.0

Easy to find, good for a pit stop.

− Lack of communication. I tried to message beforehand and got a standard auto response which still stated that face masks were required due to COVID. Reception staff to greet us on Friday night were not friendly. Not even a welcome in or a smile. Didn’t ask for ID or credit card. We booked a 2 bedroom suite which states in the description that it contains a king bedroom AND a double queen bedroom AND a living room with sofa - what we got was a single bedroom suite (which is less money to book but I was charged the higher price) with 2 queens and a sofa bed (which wasn’t made up for us either and then when we found the bedding it literally had a disintegrating rubber textured blanket as the bed covering). The walls and floors were dirty (so bad that I took photos because I didn’t think anyone would believe me). The breakfast has nothing for kids - no pancakes or waffles, not even bacon. For a place that is pet friendly there are no pet ammenities either. Not impressed, I feel I was overcharged and everything was under delivered.

Disappointed

4.0

Overall our stay was disappointing although we enjoyed our time in Baton Rouge. We were happy with the size of our suite, we were scheduled to come with 5 family members and ended with six. This was fine as our room stated it could accommodate 8. We had one king bed, two double beds and two full bathrooms which was great with six people. However that is the extent of what was positive about our stay. The room was supposed to have a sofa and a chair. There was no chair in our room, when we requested a chair it took 8 hours to get one. Our room was supposed to accommodate up to eight people however it had three plates, three cups, three spoons, no forks, no knives. The breakfast was satisfactory, not bad but not great. Staff at checking was less than friendly, not helpful when we asked about a luggage cart. The front desk simply said well I don’t see one. I asked about the pool and was told it would be closed for our whole five day stay. This was a huge disappointment as we were in town for a baseball camp at LSU. After being at the stadium for seven hours a day my grandson was looking forward to relaxing in the pool. The fitness center which my son in law always uses when we travel was also closed for our whole five day stay. I asked the front desk about the fitness center and they had no explanation. I could understand a machine being down but not the whole fitness center. Housekeeping was to come every other day of your stay which is fine. They are to make the beds, bring towels, freshen the kitchen and empty the trash. On our second day they emptied the trash and brought towels, that was the extent of it. They did not make the beds or freshen the kitchen area. On day four of our stay housekeeping did not show up at all. With six people being outside at LSU all day in July we needed fresh towels at the very least. We went to the front desk to ask for towels, the did not have any but said they would send some up. We were fine with waiting to have the towels brought up, however the towels never arrive at the room. Overall a very disappointing stay, this hotel definitely needs to be renovated and the staff retrained.

Best hotel stay in a while

10.0

Location, price and suite.

− Just need a cosmetic update.

Nice breakfast

6.0

The staff

− My air went out in my room fixed it I turned the temperature up and never came back down . So then I had to move to another room. They also knew the pool wasn’t open should have said that before booking . And for some reason there was a lot of hair in my tub when I moved to the second room